gilliganS,

Thanks for using the Dell Communiy Forum.

Who is your ISP and did they have you install any special sofware for their service.

I dial-up through Baraga Telephone Co. and no they didn't have me download any special software.   I checked with them and they said they support the V.92 modem.  Lines are good, settings are right.  They thought it was the modem.  The next Dell tech. I talked to had me move the modem card to a dif. slot.  Computer then recognized the modem but it still didn't work.  She is having a new modem sent and a tech. will come and install it.  But now my sound doesn't work.

I did a system diag scan and it had all kinds of errors: Intel ICH5 Audio, error code 1B22:OF1B & 1B22:101B;    Modem (TAD), not installed;  Intrusion Switch, n/i;   Front Panel Speaker, n/i;  Front Chasis Fan, n/i.                                

Sue

gilliganS,

Let's see what happens after the new modem is installed.

This seems to be common problem with Dell's running XP. I had the same problem start last night. My search today I have found several other forums where the biggest problem with this error seemed to be mostly Dell users with XP after about 2 to 3 months of using their computer? I ran all the troubleshooting. My isp too does not require software. So is my best option to call and have a new one sent? These seems to be something that should be tried to be duplicated and see if their is not a more permanent solution? System restore does not work either by the way?

nazprez,

Usually if there is a hardware issue, the modem would not been seen at all.  The error message is stating that another application has control of the port.  I don't think it's an operating system issue but another application that is running that is causing this. 

Let's keep this here and see if anybody else has any other ideas.

 

My new modem was installed and everything was back to normal.  Tech that installed it said the problem definitely was the modem.  My phone line runs through a surge protector and there was no electrical storm when it went out., so I don't know what happened.

However, I was not pleased when I read on the box that I was sent a refurbished modem and not a new one.  My computer was less than two weeks old.  I think I should have been sent a new replacement. 

Sue  

You never get a new one to replace the one you had , I have had parts replacements in computers since 1988 and never got a new part, they were all refurbished. Just think about it a minute ,how many times parts are sent back to Dell that are perfectly good .Dell would not stay in business too long if brand new parts were sent out only to find out that was not the problem,I imagine these parts are sent back to the manurfacture and checked out and if nothing is wrong they are sent back to Dell marked refurbished There is nothiing wrong with that ,its good business practice, be thank ful you have a company to help you get your computer back up and running.

Message Edited by Robert Moyer on 05-31-2004 05:39 AM

What I hate is that after talking to tech support they told me that after I told them I tried several things they asked me to try  to telenet to their 800 # and if that didn't work I would have to buy a new modem because they had asked if there were any storms recently. I told them there was one about a week ago. So even though my power never went out or even flickered, and without asking if I had the modem plugged in during that storm. They assumed it was an "act of God" and was not coverd under the warrenty. How can they tell from over the phone if it was an act of God or not just the same situation as GilliganS? Anyways...

Just an update on my modem/error 633 problem.  After a "new" modem and reformatting didn't work, today Dell replaced my motherboard and put in my 3rd modem. In 3 months I haven't had a modem for 3 weeks total.  The local technician that did the installation warned me that the new modem is bad and won't last.  It sounds really sick.  Dell says they won't replace it until I have my phone line checked.  There is nothing wrong with my phone lines - neither one of them.  My HP has no problem with the phone lines. The old motherboard wouldn't let drivers load, not only for the modem but printer or anything.  I was worse off after reformatting because then I couldn't do a recovery to an earlier date.  Someday I just hope to have a new computer that actually works.  You can bet it won't be a Dell.   Technical support has been terribly frustrating.  Poor advice over bad phone conections with language problems.  Dell really needs to improve their tech support.

I too am having the same problem with Error 633 modem or other connection device already in use or is not configured properly.... Error result 67 com port conflict... I had this problem before right after I got my system wasn't even 1 month old. I had to restore system and all that and still didn't clear problem.  They finally sent a new modem and worked fine for about 6 months maybe; it went out again on August 17, 2004, installed new modem; lasted for 4-days same problem occurred again went thru same crude with support, they sent another modem on Tuesday August 24, 2004, got it 25th worked fine for 1 DAY had to call again this morning August 27, 2004, went thru all troubleshooting with no resolution; now they won't send a new modem since I've already been sent 2 in past week; now sending me restore CDs in mail to be received by wednesday latest and I know darn well; it will NOT fix my problem....  Isn't there a permanent solution since this will be forth modem, which I know they are going to have to send after I go thru the darn aggravation of backing up my system again, restoring pc from CDs and reinstalling all my software & data. Not to mention having to use alternative (laptop) to get online. I work at home and internet access is essentional. I have never been so aggravated with a pc system as I have with this Dell, which I thought was suppose to be good...

 

I had identical situation, except Dell did replace my motherboard.  The motherboard somehow wouldn't allow drivers to install, so I had worse problems after reformatting.  They sent a replacement modem (#3) at the same time.  Technician said it was bad as soon as he put it in.  (Crackling sound, different problem from port conflict).  Dell said they would not send another modem until I had my phone line checked.  I had phone line checked but I just don't want to deal with the Dell run-around.  My 14 yr old talked to our ISP and they sent us a new modem - not a refurbished one!  But I am afraid to install it before I check the fine print about voiding my warranty.

Someone told me that when things are shipped and the delivery service (UPS, etc.) scan the electronic items it can damage components.  I suppose that is a question for another thread.

I have not had error 633 since my motherboard was replaced.

Sue

I need to know if these or any of these modem issues were solved! I don't beleive these are modem issues at all, or at least they did not start as modem issues. I have been trying to get this resolved for 3 months! I have gone through the internal BCM wintel modem on my Inspiron 1100, two PCI card modems, two external USB modems, and uncountable drivers, rebuilds, ....

I know in the case of the removable modems that these modems were fine one operated for years and still would be if I didn't attach it to my DELL. This is now starting to cost me $$$ as my DELL is eating modems like crazy. What is going on here???

I noticed that the Ports (COM & LPT) object is no longer showing up in DeviceManager. I am not sure how long this has been the case, and it could be a clue to the problem, the question is what started this to begin with.

Any info ASAP would be helpful.

My issue was never resolved after the last time and 3 modems well actually 4; Dell wouldn't replace the modem again though under warranty unless I wiped out my pc again after already doing so before within a weeks time but wasn't noted on my account. I refused to wiped out and restore my pc again.  I ended up going with a dsl line which required their external modem, which saved me the aggravation of dealing with Dell again. Sorry I can't help.

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@gilliganS wrote:

I had identical situation, except Dell did replace my motherboard. The motherboard somehow wouldn't allow drivers to install, so I had worse problems after reformatting. They sent a replacement modem (#3) at the same time. Technician said it was bad as soon as he put it in. (Crackling sound, different problem from port conflict). Dell said they would not send another modem until I had my phone line checked. I had phone line checked but I just don't want to deal with the Dell run-around. My 14 yr old talked to our ISP and they sent us a new modem - not a refurbished one! But I am afraid to install it before I check the fine print about voiding my warranty.

Someone told me that when things are shipped and the delivery service (UPS, etc.) scan the electronic items it can damage components. I suppose that is a question for another thread.

I have not had error 633 since my motherboard was replaced.

Sue

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Oh, and I would not worry about voiding your warranty, I would worry about destroying the new modem! If you did install it, is it still working???

I still did not install the new modem.  The one the technician installed is limping along, sometimes it acts up with a lot of noise and fails to dial, but I just haven't taken the time to do it.  One of these days...  Changing the motherboard did seem to fix the problem.

Something I found interesting through my ordeal was that one Dell tech. said I would have to do a full recovery on my computer.  It would take hours to load everything back on from the disks that came with it, but he would call back and walk me through it.  Needless to say he never called back, but another tech. from Texas said she would "never put me through that pain".  She sent me a 4 disk set specific to my computer and it took less than 15 minutes to do the while process.