Printing Problem

Question

Hi, hope someone can help.   I have two Dell Dimension 9150 PCs and a 964 AIO Photo Printer. Wireless network setup.   PC 1 connected to a Belkin Wireless Modem/Router. PC 2 connected to the printer via a 964 Wireless Printer Adaptor.   I can access the internet on either PC despite the signal on PC2 being weak.   I can also print from PC 1. I cannot seem to print from PC 2 despite the fact that it is connected to the Printer, albeit through the Wireless adaptor. I keep getting a message on PC 2 saying that the printer cannot communicate with the PC. The printer is enabled for sharing on both PCs.   What am I doing wrong?   Any assistance would be gratefully appreciated.   Many thanks.   Peter

LSLFAN · Answer

McAfee Security Center came pre installed on both PCs. Printing is ok on PC1. Is there a setting in McAfee that might interfere with printing?

volcano11 · Answer

Do you have any firewalls that may be running and blocking communication with the printer. Steve

cancerianlove · Answer

Hey,

Go into mcafee and click on it and open it and then click on personel firewall plus and disable the personel firewall and then also make sure you windows firewall is disabled and then also go into printers and faxes and rgt click on ur printer and make sure your printer is online .

let me knw if u still face any issues.

cancerian

cancerianlove · Answer

Hey ,          Just give me these information and i would briefly explain the steps you need to follow to set the wireless printing   Router : ? Desktops: do they have wireless cards on them ? Adapter: is it a dell 3300 printer adapter ?   And do u have an active wireless internet connection & is your network secure ???   Just reply back to this and i will surely assist you with the solution.   Regards Cancerian

LSLFAN · Answer

Now I can't print from either printer!!!

I've now deleted the printers from both PCs used the Add Hardware wizard to reinstall them. I still cannot print from either - I get the same message saying the computer can't communicate with the printer.

I notice PC2 is shared but PC1 is not - should both be?

What ports should I be using?

Do I have to go into the network wizard to connect them up?

I'm completely lost at this stage.

LSLFAN · Answer

Just to preface my answer - I can get on the internet from both PCs so the wireless connection is working.

Belkin ADSL Wireless Modem/Router connected to PC1 via ethernet port. Broadband phone line connected to Router.

PC2 has a USB wireless adapter connected. Dell Printer Adapter 3300 also connected to PC2.

Not sure about the secure network but I have McAfee security Centre pre-installed on both PCs. Internet working ok.

Not sure if I selected the correct ports when setting up.

cancerianlove · Answer

Okie..here we go..first disconnect ur adapter from pc2 and then unplug the power supply from the walljack..reset the adapter by inserting a pen or pencil into 'test' button on back of the printer adapter and then plug the power into the adapter..this would reset the printer adapter,then remove the printer software and adapter software from the machine and follow the steps listed in the below link..you shld be able to configure the connection.let me know if you face any difficluty will get back to you by tomorrow morning.   http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=EB4F19F845C63F8FE030030ABD6231E3&c=us&l=en&s=gen   Regards cancerian

LSLFAN · Answer

Thanks for your help.

Its midnight here in Ireland so I'll try this tomorrow evening.

In the meantime, should I also uninstall the printer software from PC1?

When re-installing the printer software should I select "share printer" in each case?

What printer port do I select - there are a couple of options.

Many thanks.

Peter

cancerianlove · Answer

Yes you can uninstall the software from the pc1 too and also dont choose share a printer..choose the option for network printer and dont worry abt the ports..you dont have to choose any ports.anyways reply abck for any concerns...

regards

Cancerian

LSLFAN · Answer

At last, I seem to be sorted!!

I went through the re-install procedure, had a few problems but eventually got both PCs printing wirelessly.

The original set up was installed by an engineer sub contracted by Dell (the less said about him the better!!). Having gone through the process myself I think that the original problem with PC2 was that the printer adapter was also connected to the computer via usb and this may have been the reason that the printer and the PC could not communicate - after all the system was being set up to work wirelessly.

Thanks, Cancerian love for all you help - God bless you, man!!

cancerianlove · Answer

Your always welcome ..and do reply back in case you have any concerns..will do my best to help you with them...good day to u too   Cancerian

LSLFAN · Answer

Still having a bit of a problem.   PC1 not printing - its offline but when I try to switch it to online I get a message 'Operation could not be completed'. The other PC, attached to the printer adapter is ok and the wireless network is ok.   I could probably uninstall and reinstall the printer software but I don't want to do this again. Rebooting on PC2 sorted the problem on PC2 but does not work for PC1.   Any thoughts?

cancerianlove · Answer

Hi,

I really dont think it would create an issues if u uninstall and reinstall the software on pc1...and also if u can do a power cycle by turning of the adapter,printer and pc1 for a few mins..and then turn on the adapter,printer and system back on and check..it shld work fine.lemme know if u have any issues

cancerian

LSLFAN · Answer

Its just a bit of a pain. I seem to have lost the port in printer properties so it looks like I will have to reinstall the printer software. I'll do that tomorrow.

Is there a particular sequence to go through when starting up? Do I turn on the printer last or does it matter?

Thanks again.

cancerianlove · Answer

The order which i have specified in the earlier message will be fine...

Networking, Internet, & Bluetooth

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