problem connecting to the internet

Question

I was using my dell inspiron laptop on the blueyonder internet service for around 3 weeks with no problem, it did not connect so we tried disabling and enabling the connection, since then it hasn't worked at all. We've tried all the turning the modem off, unpluging it and all the cables and putting them back in again. We rang blueyonder who helped us check our settings which are all OK. So we tried uninstalling then installing the network software and we can't get it to work as we always encounter the error DHCP server cannot renew IP addres. We;ve tried the cmd ipconfig release and renew but that does not work. We have installed and run antivirus, malware, spyware and trojan hunter programs but that has not helped. So we tried phoning blue yonder again and they told us that the problem wasn't with their equipment it was with the computer. I am all out of ideas any help would be appreciated or should i start looking at re installing windows or even buying a new computer. The problem definetely not with the modem as the internet works on my laptop. Cheers

volcano11 · Answer

Try downloading and running winsockfix for Windows XP from the Here and if that doesn't work try lspfix from Here. Steve

bergmanis86 · Answer

hey thanks for help but it still doesn't seem to be working, do you happen to have any other suggestions?

volcano11 · Answer

Do the link lights on both the computer and the modem light up when both are powered on and connected? Steve

bergmanis86 · Answer

The modem lights up PC activity flashing as it does for my other computer and the network card has an orange and a yellow light flashing on it.

volcano11 · Answer

Have you tried running the diagnostics on the network adapter?  Have you tried reinstalling the drivers for the network adapter?  Which model computer do you have?  Which model network card?   Steve

bergmanis86 · Answer

how do you find out what network card you have and update to the drivers? the version is the inspiron 1100

volcano11 · Answer

The Inspiron 1100 has an integrated ethernet network adapter. Drivers can be found at:

http://support.dell.com/support/downloads/type.aspx?c=us&cs=19&l=en&s=dhs&SystemID=INS_PNT_CEL_1100&os=WW1&osl=en&deviceid=2966

Steve

volcano11 · Answer

Did you run the diagnostics (if you need them, you can download them from the same site I referenced above). Steve

bergmanis86 · Answer

hey that still doesn't seem to have done the trick

bergmanis86 · Answer

the diagnostics test came up with all pass except 'On Chip CPU' which came up with 'unsupported test for BCM440X'

volcano11 · Answer

Have you been resetting the modem everytime you change the device connected to it?  Is Blue Yonder cable or dsl?    Steve

bergmanis86 · Answer

I do reset the modem everytime before changing devices but that doesn't seem to work, the broadband provider is blue yonder but I'm not sure if its cable or dsl. We have a white box at the all from which a cable leads to an external modem then to the computer, I'm not sure if that helps or not.

volcano11 · Answer

I'm at a loss at this point. Either it is a bad nework card or a some software configuration that will be difficult to find without completely wiping the hard drive and reinstalling Windows. The only way you can determine if it is Windows network problem or a bad card would be if you could borrow a PCMCIA ethernet network card and temporarily intall it the PC card slot. If that works, then it would highly suggest that the integrated network card is faulty.

Steve

bergmanis86 · Answer

thankyou very much for all your help, i'll see what i can do, i might take it to a shop where i'll tell them everything we've tried as well cheers

Networking, Internet, & Bluetooth

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