Open Device manager and see if the wireless card driver is listed under 'Network adapters':
Click on 'Start' and right click on 'Computer'.
Click on 'Manage' and click on 'Device manager'.
Expand 'Network adapter' and check if you see a yellow exclamation sign under the wireless adapter.
If so, install the wireless driver on your system. Your system is shipped with either Dell wireless 1703 or Dell wireless 1704 wireless card; you should be able to get to know the wireless card name once you check under 'Network adapters':
Install either of the above wireless drive depending on the wireless card your system has. To install a driver:
Click on 'Download File' and select 'Single-file download'.
Click on 'Continue'.
Click on 'Save' and save the driver on the desktop.
Right click on the driver from the desktop and click on 'Run as administrator'.
Follow the on screen instructions to install the driver.
Restart the system.
Also make sure the wireless is turned on. Press < Fn >< F2 > to enable or disable the wireless radios. In case < Fn >< F2 > combination does not work, try pressing F2 only. You can also ensure if the wireless is turned on from windows mobility center:
Click on 'Start' and type 'Windows mobility center' in the search box.
Click on 'Windows mobility center' from the search items.
You will get an option to enable wireless.
Keep me posted. Please reply for any further questions.
Thank you for the reply. Boot in 'Safe mode with Networking' and check if you face the same issue:
Restart the system and keep tapping 'F8' as soon as the Dell logo appears.
Highlight 'Safe Mode with Networking' using arrow keys and press enter.
In case you face the same issue in 'Safe mode with Networking' as well, boot the system in normal mode and try to disable the firewall of anti-virus that is installed in the computer and check the result. This laptop is generally shipped with mcafee anti-virus. If Mcafee is installed on your laptop, please follow the steps listed below to disable the mcafee firewall temporarily:
- Locate the 'McAfee' icon on the taskbar. This is located in the lower right-hand side of your screen next to the clock
- Right click 'Mcafee' icon and go to 'Settings' - Click 'Firewall' (Following screen appears)
- Click 'Settings' - Turn off the 'Mcafee firewall' (Select 15 minutes) - Click 'Done' - Re-check the 'internet access' - If 'Internet works, repeat the same steps to launch Mcafee firewall' interface - Click 'Turn On' (following screen appears)
- Click 'Restore Defaults' and re-try to connect to the wireless Internet.
Keep me posted. Please reply for any further questions.
Thank you for the reply. I will recommend you to delete the wireless profiles on your system:
This issue also occurs when the profile goes corrupt. Please follow the steps listed below: - Open the Network and Sharing Center. There, on the left side column, click on "Manage wireless networks" (Following screen appears) - In the 'Manage Wireless Networks' window, you can see the profiles of all the wireless networks which were connected in the past. - Select the network with which you are facing trouble, and click 'Remove'
- Confirm that you want to remove the network profile. The profile of the wireless network is now deleted. Windows will detect that network as if it was a new discovery and you will be able to enter all the details again and connect to it.
In case the issue still persists, follow the below steps:
Note: You may find few following mentioned settings missing depending on the wireless card installed on your system.
Open Device Manager
Expand Network Adapters, right click the wireless card and choose Properties
Make the following changes
Change 802.11h+d to Strict 11h
Change Afterburner to Enabled
Change Antenna Diversity to Main
Change AP Compatibility Mode to Broader Compatibility
Change BSS Mode to 802.11g Mode
Change BT-AMP to Enabled
Change Fragmentation Threshold to 2300
Change Locally Administered MAC Address to 1234567890AB(This step is important)
Change Minimum Power Consumption to Disabled
Change PLCP Header to Long
Change Roam Tendency to Aggressive
Change Roaming Decision to Optimize Distance
Change RTS Threshold to 2300
Click the Power Managementtab
Uncheck Allow the computer to turn off this device to save power
Open Power Options
Click Change plan settings for the selected power profile
Click Change advanced power settings
Under Wireless Adapter Settings , click Power Saving Mode and change the settings to Maximum Performance
Keep me posted. Please reply for any further questions.
Then go to Dell Warranty Status enter your service tag, then click on original configuration. Look and see which wireless adapter you have. Then go to Drivers & Downloads enter your service tag, select your operating system and under network download and install the drivers for your wireless adapter.
DELL-Vikram M
4 Operator
•
1.1K Posts
0
February 27th, 2013 09:00
Hi cul059,
Open Device manager and see if the wireless card driver is listed under 'Network adapters':
Driver for Dell wireless 1704 card: http://dell.to/XGtbV1
Install either of the above wireless drive depending on the wireless card your system has. To install a driver:
cul059
17 Posts
0
February 27th, 2013 10:00
the problem is also home network(unidentified network) but i am unable to access internet
cul059
17 Posts
0
February 27th, 2013 10:00
sir i have already installed it. i am getting wireless network its is connected but the message i am gettin is no internet access.
DELL-Vikram M
4 Operator
•
1.1K Posts
0
February 27th, 2013 11:00
Hi cul059,
Thank you for the reply. Boot in 'Safe mode with Networking' and check if you face the same issue:
- Right click 'Mcafee' icon and go to 'Settings'
- Click 'Firewall' (Following screen appears)
- Click 'Settings'
- Turn off the 'Mcafee firewall' (Select 15 minutes)
- Click 'Done'
- Re-check the 'internet access'
- If 'Internet works, repeat the same steps to launch Mcafee firewall' interface
- Click 'Turn On' (following screen appears)
- Click 'Restore Defaults' and re-try to connect to the wireless Internet.
Keep me posted. Please reply for any further questions.
cul059
17 Posts
0
March 1st, 2013 09:00
i am not using mcafae antivirus. still i am unable to connect wireless internet .
DELL-Vikram M
4 Operator
•
1.1K Posts
0
March 1st, 2013 16:00
Hi cul059,
Thank you for the reply. I will recommend you to delete the wireless profiles on your system:
This issue also occurs when the profile goes corrupt. Please follow the steps listed below:
- Open the Network and Sharing Center. There, on the left side column, click on "Manage wireless networks" (Following screen appears)
- In the 'Manage Wireless Networks' window, you can see the profiles of all the wireless networks which were connected in the past.
- Select the network with which you are facing trouble, and click 'Remove'
- Confirm that you want to remove the network profile. The profile of the wireless network is now deleted. Windows will detect that network as if it was a new discovery and you will be able to enter all the details again and connect to it.
In case the issue still persists, follow the below steps:
Note: You may find few following mentioned settings missing depending on the wireless card installed on your system.
Keep me posted. Please reply for any further questions.
cul059
17 Posts
0
March 2nd, 2013 00:00
sir i have done this step i am facing same problem. please suggest something
PudgyOne
9 Legend
•
30.3K Posts
0
March 2nd, 2013 02:00
cul059,
Did you install the drivers in the correct order? How to Download and Install Drivers in the Correct Order
Try uninstalling McAfee using the McAfee Removal Tool restart your computer.
Can you connect?
Rick
cul059
17 Posts
0
March 2nd, 2013 03:00
which one i have to install the driver for my laptop inspiron 15 R 3521 for wirless . can you send me the link .
PudgyOne
9 Legend
•
30.3K Posts
0
March 2nd, 2013 11:00
cul059,
Download and install in this order...
Intel(R) 7 Series Chipset Family Mobile
Intel Management Engine Interface
Realtek RTS5179 Card Reader
Intel USB 3.0 eXtensible Host Controller Driver
Then download and install...
Realtek RTL8105E-V
Then go to Dell Warranty Status enter your service tag, then click on original configuration. Look and see which wireless adapter you have. Then go to Drivers & Downloads enter your service tag, select your operating system and under network download and install the drivers for your wireless adapter.
Then download and install Dell QuickSet.
Places to look to see if your Connection is enabled
If you still have problems, please post back and DELL-Vikram M or myself can further assist you.
Rick
cul059
17 Posts
0
March 3rd, 2013 01:00
THE MESSAGE I AM GETTING IS THIS
Problem with wireless adapter or access pointProblem with wireless adapter or access point.
cul059
17 Posts
0
March 3rd, 2013 01:00
still i am facing problem . i am unable to connect with wireless
PudgyOne
9 Legend
•
30.3K Posts
0
March 3rd, 2013 04:00
cul059,
What virus program and firewall are you using?
Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER, if using XP, run an ipconfig /all log and post it back here.
Rick
cul059
17 Posts
0
March 3rd, 2013 08:00
i am using AVG antivirus .still iam facing problem
PudgyOne
9 Legend
•
30.3K Posts
0
March 3rd, 2013 11:00
cul059,
Use the AVG Removal Tool restart the computer. Did you run the McAfee Removal Tool after you uninstalled it? If not, also run it.
Then try to connect.
What happens?
Rick