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24046
July 20th, 2004 19:00
Problem with re-installation (Ethernet Controller)
After getting fed up with popup ads and spyware taking over my computer I decided to format my harddrive and start over new. I did this before with my own computer and everything worked great. Now I'm doing it to our family's computer. After reinstalling Windows XP everything works EXCEPT my internet. I've looked through the Device Manager and my Ethernet Controller is found to be installed but doesn't work (it has a yellow question mark next to it). I've tried reinstalling using my DellResource CD about 7 times and it still doesn't work. I've read other posts about people with the same problem. I've read that they have been given a website to download the fix. Could I please be given this website or some other way to fix this problem? Thanks.
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scottwaller2k
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July 20th, 2004 19:00
jwatt
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July 20th, 2004 19:00
Jim
volcano11
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July 20th, 2004 20:00
You need to install the chipset drivers. Without the chipset drivers, you network adapter cannot be recognized, and if you network card cannot be recognized you cannot install drivers for it. The chipset drivers should be on your resource CD. They are also on the Dell website, but we would need to know which model computer you have in order to provide a link to the correct drivers.
Steve
scottwaller2k
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July 20th, 2004 21:00
volcano11
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July 20th, 2004 22:00
After installing the chipset drivers, did you reboot and let Windows reinstall the drivers for the network adapter? Does the network adapter still show up in Device Manager as a problem device?
Steve
scottwaller2k
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July 21st, 2004 03:00
I've done just about every combination possible of the following:
1.) Uninstall the Ethernet Controller, reboot, and have Windows tell me they've found hardware and that I need to provide software for the drivers.
2.) Install the Chipset for my 2350 Dimension.
None of this has worked.. And let me just make sure you know volcano11, my network adaptor works fine. It shows up in my Device Manager as it should. The problem is with this "Ethernet Controller". Thanks again..
volcano11
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July 21st, 2004 03:00
I'm now confused. An ethernet controller is a subtype of network adapter. So, there will never be a problem listed with the network adapter becuase this is just a category of devices. Does Device Manager list the correct name for the ethernet card installed in your computer. If it is the integrated ethernet adapter, then it should be listed as a Broadcom 4401. The correct drivers for this device are at:
http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R64645&SystemID=DIM_PNT_CEL_2350&category=5&os=WW1&osl=en&deviceid=3597&devlib=5&fileid=84196
Are these the drivers that you have installed?
Steve
volcano11
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July 22nd, 2004 01:00
The 1394 device, although listed under network adapters is not an ethernet adapter and is not the one you want. The 1394 device is a firewire card. Your ethernet adapter is not installed. Try the drivers for the 4401 card.
Steve
scottwaller2k
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July 22nd, 2004 01:00
Ok.. I just tried installing the Broadcom 4401 drivers. In the readme file it tell me a list of instructions to follow. I followed them only to get a message saying that the Broadcom 4401 driver file doesn't match to my network adaptor.
Message Edited by scottwaller2k on 07-22-2004 12:17 AM
scottwaller2k
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July 22nd, 2004 01:00
volcano11
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July 22nd, 2004 01:00
Which ethernet adapter do you have on your computer? Are you sure it's the broadcom 4401? Is it possible you ordered the computer with the Broadcom NetXtreme Gigabit Ethernet card? If so, then you might try installing the drivers for that card. These are the only two network cards that are listed as being sold with the 2350.
Steve
scottwaller2k
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July 22nd, 2004 03:00
scottwaller2k
8 Posts
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July 22nd, 2004 04:00
WooHoo!!! Finally got it to work! Thank you so much volcano11 for the link to that download! I had tried the 4401 drivers on the CD and they didn't work and I didn't want to waste another CD-R with the link you gave me. But, turns out it worked and now the internet is working perfectly. Thanks to everyone who helped me out, I appreciate it so much. And thanks for sticking with my problem volcano11, I owe you one!
volcano11
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July 25th, 2004 21:00
You need to post a new message rather than a reply to an existing message. In your new message please explain exactly what you have done. Did you reinstall Windows? Does the network card show up in Device Manager and not show any problems? Each case is different and it gets very confusing trying to answer two or more different questions in the same message thread. Provide as much detail as you can and perhaps we can help.
Steve
fastloves
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July 25th, 2004 21:00