problem with wireless connections

Question

I have an inspiron, with an Intel Centrioun Wireless-N 1030, that I purchased new just two months ago. I just recently starting having trouble with the wireless internet connection. I am able to connect 95% of the time, but then I cannot load one page. Occasionally, it will speed up and I have a good connection for a few minutes, but then I lose it again.  It happens on battery or cord, with two different networks (one large school network and my home network). It doesn't happen if I am on a land/wired connection. The two other computers in my house, two and four years old, are having no trouble with the wireless connections. I have been using the current modem at my house since i bought the computer. Today, we reset the modem to factory settings, with no change. We also did several ping tests and had a 9% failure rate pinging th modem.  I have also changed it to run at max power all the time and disabled the option to turn off when lower power, with no change. I have also attempted to update the driver through the device manager. I'm frustrated and out of ideas... help?  I am still under warrenty for a little while.   Thanks!

anoaman · Answer

I'm having exactly the same problem. In my case, every several minutes the indicator shows low wireless signal, and the wireless communication stops (although the computer shows that it is still connected)

The only solution is to manually disconnect and reconnect.

Here is my system info:

Host Name: AMR-PC

OS Name: Microsoft Windows 7 Home Premium

OS Version: 6.1.7601 Service Pack 1 Build 7601

OS Manufacturer: Microsoft Corporation

OS Configuration: Standalone Workstation

OS Build Type: Multiprocessor Free

Registered Owner: Amr

Registered Organization: Microsoft

Original Install Date: 29-Dec-11, 11:57:08 PM

System Boot Time: 26-Mar-12, 7:03:03 AM

System Manufacturer: Dell Inc.

System Model: Dell System XPS L502X

System Type: x64-based PC

Processor(s): 1 Processor(s) Installed.

[01]: Intel64 Family 6 Model 42 Stepping 7 GenuineIntel ~1380 Mhz

BIOS Version: Dell Inc. A05, 04-May-11

Windows Directory: C:\Windows

System Directory: C:\Windows\system32

Boot Device: \Device\HarddiskVolume2

System Locale: ar-eg;Arabic (Egypt)

Input Locale: en-us;English (United States)

Time Zone: (UTC+02:00) Cairo

Total Physical Memory: 4,010 MB

Available Physical Memory: 1,321 MB

Virtual Memory: Max Size: 8,019 MB

Virtual Memory: Available: 4,042 MB

Virtual Memory: In Use: 3,977 MB

Page File Location(s): C:\pagefile.sys

Domain: WORKGROUP

Logon Server: \\AMR-PC

Hotfix(s): 84 Hotfix(s) Installed.

[01]: 982861

[02]: KB971033

[03]: KB2393802

[04]: KB2425227

[05]: KB2459268

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Network Card(s): 5 NIC(s) Installed.

[01]: Realtek PCIe GBE Family Controller

Connection Name: Local Area Connection

Status: Media disconnected

[02]: Intel(R) Centrino(R) Wireless-N 1030

Connection Name: Wireless Network Connection

DHCP Enabled: Yes

DHCP Server: 1.1.1.1

IP address(es)

[01]: 10.132.24.178

[02]: fe80::140b:8bde:eba2:fafe

[03]: Microsoft Virtual WiFi Miniport Adapter

Connection Name: Wireless Network Connection 2

Status: Media disconnected

[04]: Microsoft Virtual WiFi Miniport Adapter

Connection Name: Wireless Network Connection 3

Status: Media disconnected

[05]: Bluetooth Device (Personal Area Network)

Connection Name: Bluetooth Network Connection 2

Status: Media disconnected

PudgyOne · Answer

alindsay46,

What do you mean when you said...

I am able to connect 95% of the time, but then I cannot load one page.

Try running Finding System Information REMOVE YOUR PRODUCT ID and post the rest of the information back here.

Rick

PudgyOne · Answer

anoaman,

Start, control panel, device manager, network, double click on Intel(R) Centrino(R) Wireless-N 1030, click on advanced. Some members have had better luck if they disable the bluetooth when not in use.

Also click on power management. Uncheck the box, allow this computer to turn off the device to save power.

Also try reading...

Power Save Polling (PSP) causes connection issues with some access points

Rick

anoaman · Answer

> Start, control panel, device manager, network, double click on Intel(R) Centrino(R) Wireless-N 1030, click on advanced. What shall I do then? did I miss anything?

PudgyOne · Answer

anoaman,

Sorry, long Monday. Try disabling the bluetooth in the adapter. Not sure where to look for it, I think it may be under network. Enable it when you need to use it.

Also click on pwoer management and uncheck the box, allow this computer to turn off this device to save power.

Rick

anoaman · Answer

I didn't need to disable the Bluetooth, I have only unchecked the option 'allow this computer to turn off this device to save power'

It is worth mentioning that I have unchecked this box for the Bluetooth and for the network adapters.

It is now working perfectly, thanks!

PudgyOne · Answer

anoaman,

Glad everything is working perfectly for you! :emotion-21: Thanks for posting back.

I uncheck the power management for everything in the device manager, except the Microsoft Virtual Mini Port adapters, they give an error when unchecked.

Take care,

Rick

PudgyOne · Answer

Elijah,

That's what we're here for, to work together to help the others set their issues corrected. There are times I work and if you or someone else provides the information for the person a little quicker, getting the issue in a timely matter is what helps.

Take care,

Rick

Networking, Internet, & Bluetooth

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