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59089

December 17th, 2010 13:00

Realtek Ethernet driver problem

I have a Desktop StudioSlim 540s running Vista.  Recently, I decided to upgrade to Windows 7 home premium.  During the process, I ran into  some difficulties with a result that I restored my entire to its factory settings.  The I re-installed my files.  After this, I my ethernet driver did not work, so I can no longer get to the internet from that computer.  The problem discription is below.  Anyone have any suggestions on how I can fix this?  Thanks for any advice.

 

 

Product
Realtek RTL8168/8111 Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)

Problem
Could not load driver software

Date
12/11/2010 5:39 PM

Status
Not Reported

Description
Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 10.

Problem signature

Problem Event Name: PnPDeviceProblemCode
Architecture: x64
Hardware Id: PCI\VEN_10EC&DEV_8168&SUBSYS_02AC1028&REV_02
Setup class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
PnP problem code: 0000000A
Driver name: Rtlh64.sys
Driver version: 6.1837.926.2006
Driver date: 10-03-2006
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033

Files that help describe the problem
DMIA90B.tmp.log.xml
LOGA999.tmp
netrtx64.inf

 

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December 17th, 2010 13:00

 Stu K,

 

When you installed Windows 7, did you install the desktop/notebook utility and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order If you cannot find Windows 7 drivers, then try using the Vista (or XP) Drivers and install them in the Compatibility mode

 

 

Rick

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