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February 28th, 2007 15:00

Regularly Losing Internet Connection: Losing My Mind

Hello Everyone! I have a relatively new Dell, a E1505 T2400 about 10 months old. Using either the Wire or wireless, I connect to the network and access the internet no problem, then I get a prompt when linking or refreshing a page that my browser (happens using any browser) "can't find the server" or "page not found"?? I have to go to Network Connections and disable/ enable or repair and things are fine again- sometimes for hours, sometimes for only a matter of minutes. Then it's back to the disable/ enable thing. It's maddening. Network status claims active network connection, testing the network card I ping and pass, I don't lose addresses or anything I just lose access to the internet. I disengaged my firewall and use the router's, so no conflict. When this occurs, Outlook also can't find server. The other computers in the house have no issues so the issue appears to be me. The problem suddenly showed-up a while back and appears to be getting worse. No settings were touched. I have a DSL line and the router's a Netg FSV318. All the settings are in order - the other three computers (some using wire, some wireless) using it have no problem whatsoever. Again, just me I have constant network connectivity - I checked my pc's card settings and all are fine, and the task mangement network claims the card is operational for both modes. XP 2 pack, Antivirus is Av*st! Full scan, no virus. I stopped Av*st and still had the problem. I have N*rton, but only the basic which I use for the utility programs. I'm stumped. I guess I need to know if this is something hardware related that requires sending it back to get fixed. Oh, and in the short time it's taken me to write this I've had to copy and paste it three times for "server not found -- disable, enable..... ..... Ugh! .....disable, enable .... Ugh!... (repeat ad nausuem).. Sorry for the long post. And Thanks! cheers, (I tried to run the virus check in the safe mode, but the program hangs-up when it hits video drivers. So dunno.)

124 Posts

February 28th, 2007 15:00

 



Message Edited by Jim C on 03-01-2007 05:12 PM

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1.7K Posts

March 1st, 2007 19:00

I see in your post you have both Avast and Norton installed on your system. You should only have one. Please remove the one you do not want to use. Since you are able to get online both wired and wireless this let's us know that the hardware is probably okay and the problem is in the configuration.
 
Have you updated the firmware on the router?
Are you using security on the router?
What OS are you running?
What wireless card do you have?
Have you updated the NIC and wireless driver? If not go to www.support.dell.com and get the most up-to-date driver.
As a troubleshooting step connect the ethernet and boot to Safe Mode with networking, does the same thing happen?

3 Posts

March 10th, 2007 14:00

Update: Thanks for the reply! After troubleshooting just about everything imaginable (to me anyway :) ) to no avail, I eventually went into the TCP/IP config, unclicked auto obtain and plugged-in the addesses manually. So long as I make sure the addresses don't rotate I've had ZERO issues since. Only I'm not sure what the underlying issue was and why it appears fine now? Help? Is this an indication of an underlying problem that still needs to be addessed? Also with respect to Norton, I have only the utility, basic program; so no security features. I use Avast for this purpose. I don't understand why there would be a conflict that would require me to dump Norton(??!) Thanks again!
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