4 Operator

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14.4K Posts

March 31st, 2009 16:00

You cand find your drivers HERE Just be sure to select the correct version of windows your are using.

You can also go HERE to request Disks. This should make no difference wether you are in warrant or not.

4 Posts

March 31st, 2009 20:00

Dave50

I have  try twice to order the disk. And I keep getting a  meassage back saying that the laptop is out  warranty.

  Can I down the load the driver to my pc and then copy them to a cd and load them that way?

 

4 Operator

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14.4K Posts

April 1st, 2009 07:00

That is indeed strange are you an non -us user?

Yes you can definatly download any driver and either place them on a thumb drive or burn them to a floppy. Just be sure you ID them some how as all you will have is a bunch of files with a RXXXXX type name. My suggestion would be to create a folder with the name of the driver and then put the file into that folder.

4 Posts

April 1st, 2009 17:00

Dave50 Yes I am us user I have  enclosed copy of what I keep getting. I'm going to try what you  say see if i can get this work.

And I do  not want to call them because the last time I did. it took me 5 hour and I got know where with them. I  finally got someone in the state to help and it took less them 20min.

 

 

 Thank you for your reply. Since Gaurav Sikri is not currently available, I am replying to your e-mail to ensure quick resolution.

as the warranty on your system has been expired, we cannot send you the CD for installing drivers.

However, what I can do is to provide you the links from where you can install drivers for your system. In you need any further assistance in reinstalling the drivers, you may contact our Expired Warranty Support team. We have fee-based phone support available from Dell?s Expired Warranty Support team, for quick and easy answers to your questions about your Dell system for a nominal fee. They can be reached at 1-800-624-9896.

 

 

4 Operator

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14.4K Posts

April 1st, 2009 19:00

That is indeed interesting. Perhaps Dell has change this policy(not like that hasn't happend before) I know it worked for me when I needed the disk for my laptop. Thanks for providing the insight.

4 Posts

April 2nd, 2009 16:00

Dave50   You were big help now I need just need  little bite more.

 I have someother devices I need to get  can you please tell me   which download I need to get.   I have no clue what I'm doing . but the downloads I got did help part of my problem

I need to know which file to down load.

Base system device

ethernet controller

pci device

sm bus controller

Viedo Controller (VGA Compatible)

Thanks so much for your help

4 Operator

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14.4K Posts

April 2nd, 2009 16:00

reload your drives as listed below

Notebook System software

Chipset

Ricoh Driver

Ethernet

Video Driver

Not sure about the PCI device load these and see how it looks after they are loaded.

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