The first thing to check is if the link lights, on the back of the computer (next to where the cable plugs in) and on the cable modem itself, are both lit up. If they are, then it means you have a connection. Next, go into Device Manager, expand the listing for Network adapters by clicking on the + sign and make sure that the ethernet network adapter is listed and shows no problems. If all of that checks out, go to Start > Run and type cmd then click OK. In the command promt window type ipconfig /all (note the space getween the g and the /) and see if your network card is getting an IP address that you would expect from the the cable modem (I can't say what that is, but it should not start with 0 or 196). If it isn't getting a proper IP address, in the same command prompt window type ipconfig /release /renew (note the spaces betwen each /). Report back what you find.
volcano11
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28K Posts
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August 20th, 2004 14:00
The first thing to check is if the link lights, on the back of the computer (next to where the cable plugs in) and on the cable modem itself, are both lit up. If they are, then it means you have a connection. Next, go into Device Manager, expand the listing for Network adapters by clicking on the + sign and make sure that the ethernet network adapter is listed and shows no problems. If all of that checks out, go to Start > Run and type cmd then click OK. In the command promt window type ipconfig /all (note the space getween the g and the /) and see if your network card is getting an IP address that you would expect from the the cable modem (I can't say what that is, but it should not start with 0 or 196). If it isn't getting a proper IP address, in the same command prompt window type ipconfig /release /renew (note the spaces betwen each /). Report back what you find.
Steve