'Setup Wizard is unable to configure...' ??

Question

I hope someone can help me complete the configuration of a TrueMobile 2300 wireless router on my Dimension 8400.

I have confirmed (several times) that my broadband ISP is working (note that I'm accessing the web to send this request for help), the Cat5 cables are inserted in the correct ports on the router and on the system, the router is correctly cabled to the broadband ISP, and the CD drive is working.

However, the setup routine on the TM2300 setup and config CD repeatedly gets part way through some activity, and then returns the message "The Setup Wizard is unable to configure this Dell TrueMobile 2300 Wireless Broadband Router."

What else should be tested? Is the CD corrupted?

All ideas gladly received,
fhorn2

volcano11 · Answer

I am always amazed that Dell continues to send the buggy software with this router. You do not need the software. Read the manual and see how to use the web based configuration utility. Again, you do not need the software.

Steve

justmeagain · Answer

Take the CD out of your computer, place it on the desk beside you and place your drink on it....it makes a nice coaster, other than that, you don't need it.....

Before you start, unplug the power to your DSL modem, this gives the modem time to reset before connecting to router...connect your computer via lan cable to router then connect the DSL modem to the router internet and plug the power into the modem and to the router.

Bring up the internet explorer and type the router address (192.168.2.1) into the address bar, this will access the router web interface (user name and password are 'admin'). From here you can configure the router to connect to your DSL modem.

johnallg · Answer

More importantly than the statements that you do not need it is the fact the utility looks for the 2300 router at the wrong IP address - how stupid is that and it is still included in the box with the router.

fhorn2 · Answer

Many thanks to forum participants for their accurate advice. A note: even following the online manual is error-prone, since it advises to point the browser to my.router, rather than to the router's IP address. Of course, the browser cannot find www.my.router. Anyway, that CD is truly useless. Dell, do something about it!

Thanks,
fhorn2

johnallg · Answer

If you just use my.router that should work - never heard that it addressed www.my.router!!

Networking, Internet, & Bluetooth

"Setup Wizard is unable to configure..." ??

Was this post helpful?