shutdowns using webstar atlanta modem

Question

Please can anyone advise on why my computer keeps shutting down, i am using a webstar atlanta modem through blueyonder and when i connect to the internet the computer shuts down on visiting certain sites, i get a blue screen saying a serious problem has occured and my computer will shut down to protect it from damage. I then get a message saying the problem is with my modem drivers that need updating, well i have tried updating them a couple of times with no improvement. this modem worked perfectly well until i got a new system with windows xp 2 months ago. HELP PLEASE.

workster · Answer

Have you tried disabling the XP firewall?

frustratedfrank · Answer

well tried that no luck in fact i have had a struggle getting this back on, the problem seems to happen more with major sites like yahoo or ebay this is driving me nuts. anyone please help.

frustratedfrank · Answer

i am willing to try anything. thanks.

jmwills · Answer

Is there a firmware update for that modem? Frankly, I've never heard of these people and it oculd be they are a little behind the ball on being SP2 compatible.

I checked and this is Scientific Atlanta and I do know them very well thur AFN. Their site is well stocked with trouble shooting and help pages.

Just exaclty what system do you have from Dell? This is beginnings to sound like a NIC driver issue.

http://www.scientificatlanta.com/products/consumers/webstar_softwaredownloads.htm

Message Edited by jmwills on 01-19-2005 07:30 PM

frustratedfrank · Answer

hi. my system is a dell dimension 8400 pentium4  3.2ghz with xp home edition and sp2. i have been to the atlanta site before as told to by the error reply i have down loaded the update drivers with no improvement. this is definately an internet thing as the computer is only 2 months old and running perfectly. thanks.

frustratedfrank · Answer

PLEASE SOMEBODY HELP.

volcano11 · Answer

Since spyware has many strange effects on computers, have you eliminated all spyware/malware from your system? Steve

frustratedfrank · Answer

done that no better i fear i will have to get in touch with dell. thanks anyway. frank.

Albie777 · Answer

We had exactly the same problem with Webstar and Windows XP SP2 on Dimension 5000.  After having been advised of various solutions by the broadband provider, none of which worked, we finally were told the best way round this was to disconnect the USB connection and connect the Webstar via a network card using a straight-through Ethernet cable.  We did this this 2 days ago and the problem has not re-occurred since.   Good Luck!

frustratedfrank · Answer

thanks,i will try that if someone can explain how i go about it, i'm not to well up on the technical stuff.

Albie777 · Answer

If you already have a network card on your computer, you simply need to buy a straight-through Ethernet cable (NOT crossover).  Turn the Webstar off at the socket, unplug its USB connection both ends.  connect the Ethernet cable to the Webstar and the network card at the back of the computer (connection looks the same as the one on the back of the Webstar). To check if you have a network card, go to Control Panel - Network Connections. Network cards are quite cheap to buy and easy to install if this screen shows you dont have one. This procedure eliminates the use of the Webstar drivers, which are what is causing the problem. We haven't had this problem since.......Let us know how you get on!

frustratedfrank · Answer

thanks i will try that and let you know how i get on soon.

frustratedfrank · Answer

well as i type this i am touching wood and hoping the problem is cured 2 days with no shutdowns and i have put it through all the sites that seemed to bring on the problems
so thanks to all who helped and a special thanks to ALBIE.
not so frutratedfrank.

Networking, Internet, & Bluetooth

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