Slow Internet

Question

I recently moved and when hooking my computer and internet on the new cable modem, I encountered some problems.  Whenever I try to navigate to a new web page, the page is very slow to load, and eventually times  out.  When I called my internet providers tech support they ran thru the usuall diagnistic procedures.   They had me run 'ipconfig' and .  What should I do so my internet works.  My last resort I am just going to shell out the money and take it to someone to see what they can do.

PETER345 · Answer

You need to figure out where the problem lies before trying to solve it.

Slow web pages can occur for a variety of reasons. For example, these Dell forum pages can take minutes to load (other times they are very fast). It is not my problem, because other sites are loading fast.

I would do a speed test in which you try to download a fairly large file and clock it. It if comes close to your connection speed, you are OK (well it is still possible to have problems). Even if one test doesn't work, try another site. There is no guarantee that any server will provide you data at your maximum rate.

I have DSL and am not very familiar with cable modems. With DSL, you can often connect to the modem to get diagnostic information that will tell you many things about your connection. You might try that also.

Peter

pcmeiners · Answer

Great tool..... Download TCP Optimizer, run it, select modify my adapter, select optimal settings, run the MTU test, set the size given in your router, reboot your machine.   http://www.speedguide.net/downloads.php   Before and after, pathping a website or an outside server such as your ISPs DNS server Eg    Pathping www.google.com              pathping xxx.xxx.xxx.xxx (your DNS server's address) Something is wrong if you get more than a few lost packets. If you do get a large amount before you test the MTU size and change the size in the router, a blackhole router is the cause. Lost packets slow you down ,cause pages to time out, and low speed or connection problems in RDP and VPN connections.

jlk0829 · Answer

Unfortunately it is every website that I don't have temp internet files/cookies for.  When speaking w/ the techs they had me go to speakeasy.net to do a spped test.  I can't even pull the page up without timing out. Basic sites that I use every day (hotmail/myspace) I can pull up the page, but no graphics.  If I decided to just to a factory reset on my computer, can that erase any problems if there is any?

pcmeiners · Answer

Try the TCP Optimzer first, you could do a TCP stack reset as below which reset the stack and your present NIC setting.   http://support.microsoft.com/kb/299357   A factory reset, as in a complete reinstall? much too drastic, and you would need to backup all data   If you rest the TCP stack, run TCP Optimizer again.

jlk0829 · Answer

But if i do a factory reset,  do you think it would fix any problems that there may be?

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Slow Internet

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