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April 27th, 2016 08:00

Sonic IQ Bluetooth receiver won't pair

My XPS 8900 with Win10 won't pair with my Sonic IQ Bluetooth receiver.  The PC pairs with Moto G Android phone and Acer Android tablet, and the two Android devices pair with the Sonic IQ, as does my HP G60 laptop with Ubuntu Linux 14.04.

In Device Manager, the entry for Dell Wireless 1801 Bluetooth 4.0 LE, shows the following information on the events tab:

"Device USB\VID_0BDA&PID_B739\00e04c000001 requires further installation."

After reinstalling the Bluetooth Driver, the Reliability Monitor showed the following two informational events titled "Not Supported Bluetooth Function":

"Driver Management concluded the process to install driver bthvirtual.inf_amd64_0e81f0728d71d8ca\bthvirtual.inf for Device Instance ID BTHENUM\{0000112F-0000-1000-8000-00805F9B34FB}_LOCALMFG&005D\7&18A547A5&0&24DA9B77BA51_C00000000 with the following status: 0x0."

"Driver Management concluded the process to install driver bthvirtual.inf_amd64_0e81f0728d71d8ca\bthvirtual.inf for Device Instance ID BTHENUM\{00001132-0000-1000-8000-00805F9B34FB}_LOCALMFG&005D\7&18A547A5&0&24DA9B77BA51_C00000000 with the following status: 0x0."

I had one success in pairing a couple of weeks ago, but while I could select the speakers attached and they appeared to be playing in the volume control, there was no sound.  After removing the device, I have been unable to pair again.  Here are the events associated with that semi-successful experience:

Log Name:      Microsoft-Windows-Kernel-PnP/Configuration
Source:        Microsoft-Windows-Kernel-PnP
Date:          4/13/2016 3:20:45 PM
Event ID:      430
Task Category: None
Level:         Information
Keywords:     
User:          SYSTEM
Computer:      DESKTOP-EV8B5TV
Description:
Device BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_LOCALMFG&005d\7&2a21df93&0&001FDA2FFF6D_C00000000 requires further installation.
Event Xml:
schemas.microsoft.com/.../event">
 
   
    430
    0
    4
    0
    0
    0x4000000000000000
   
    425
   
   
    Microsoft-Windows-Kernel-PnP/Configuration
    DESKTOP-EV8B5TV
   
 
 
    BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_LOCALMFG&005d\7&2a21df93&0&001FDA2FFF6D_C00000000
 

Log Name:      System
Source:        Microsoft-Windows-UserPnp
Date:          4/13/2016 3:20:46 PM
Event ID:      20003
Task Category: (7005)
Level:         Information
Keywords:     
User:          SYSTEM
Computer:      DESKTOP-EV8B5TV
Description:
Driver Management has concluded the process to add Service BthA2DP for Device Instance ID BTHENUM\{0000110B-0000-1000-8000-00805F9B34FB}_LOCALMFG&005D\7&2A21DF93&0&001FDA2FFF6D_C00000000 with the following status: 0.
Event Xml:
schemas.microsoft.com/.../event">
 
   
    20003
    0
    4
    7005
    0
    0x8000000000000000
   
    32798
   
   
    System
    DESKTOP-EV8B5TV
   
 
 
    manifests.microsoft.com/.../userpnp">
      BthA2DP
      \SystemRoot\system32\drivers\BthA2DP.sys
      BTHENUM\{0000110B-0000-1000-8000-00805F9B34FB}_LOCALMFG&005D\7&2A21DF93&0&001FDA2FFF6D_C00000000
      true
      false
      0
   
 

Log Name:      System
Source:        Microsoft-Windows-UserPnp
Date:          4/13/2016 3:20:46 PM
Event ID:      20001
Task Category: (7005)
Level:         Information
Keywords:     
User:          SYSTEM
Computer:      DESKTOP-EV8B5TV
Description:
Driver Management concluded the process to install driver wdma_bt.inf_amd64_275b33bc802acc0d\wdma_bt.inf for Device Instance ID BTHENUM\{0000110B-0000-1000-8000-00805F9B34FB}_LOCALMFG&005D\7&2A21DF93&0&001FDA2FFF6D_C00000000 with the following status: 0x0.
Event Xml:
schemas.microsoft.com/.../event">
 
   
    20001
    0
    4
    7005
    0
    0x8000000000000000
   
    32800
   
   
    System
    DESKTOP-EV8B5TV
   
 
 
    manifests.microsoft.com/.../userpnp">
      wdma_bt.inf_amd64_275b33bc802acc0d\wdma_bt.inf
      10.0.10586.0
      Microsoft
      BTHENUM\{0000110B-0000-1000-8000-00805F9B34FB}_LOCALMFG&005D\7&2A21DF93&0&001FDA2FFF6D_C00000000
      {4D36E96C-E325-11CE-BFC1-08002BE10318}
      false
      false
      false
      0x0
      Bluetooth Stereo
   
 

Log Name:      Microsoft-Windows-Kernel-PnP/Configuration
Source:        Microsoft-Windows-Kernel-PnP
Date:          4/13/2016 4:18:45 PM
Event ID:      420
Task Category: None
Level:         Information
Keywords:     
User:          SYSTEM
Computer:      DESKTOP-EV8B5TV
Description:
Device BTHENUM\{0000110B-0000-1000-8000-00805F9B34FB}_LOCALMFG&005D\7&2A21DF93&0&001FDA2FFF6D_C00000000 was deleted.

Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Event Xml:
schemas.microsoft.com/.../event">
 
   
    420
    0
    4
    0
    0
    0x4000000000000000
   
    472
   
   
    Microsoft-Windows-Kernel-PnP/Configuration
    DESKTOP-EV8B5TV
   
 
 
    BTHENUM\{0000110B-0000-1000-8000-00805F9B34FB}_LOCALMFG&005D\7&2A21DF93&0&001FDA2FFF6D_C00000000
    {4D36E96C-E325-11CE-BFC1-08002BE10318}
    0x15
    0x0
 

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