Suddenly cannot get online---error code 678

Question

Good Morning!
Since Wed. night, I get error code 678 when trying to connect with IE. No new programs were added from the 12 hours previously when I was having no problem with this.
MY ISP(MSN) tried lots of different things---none of them worked.
So in experimenting I found if I turn on my cordless phone and then hit "connect" I can get online but only connecting at 21,000 kbs(normally it's 53,000).
I guess it's a modem issue but I need some advice:
Inspiron 4100, Win XP

THANKS!

DELL-BobT · Answer

sueyw,

Thank you for using the Dell Community Forum.

I looked up the solution to this error on this page. When I clicked on the actual error number, I found the following:

Error 678: There is no answer.

First check that the POP the user is dialling is not down or busy.

Get the user to dial the POP number exactly as it is listed in DUN and see do they get an answer. If they do then chances are they are dialling extra number in "Dialling Properties". Take out any unnecessary settings from there.

sueyw · Answer

Hi Bob

Checked out that link and did that---
did not resolve problem.

The weird thing is that ultimately I can connect but with my phone enabled first---never needed to do that before.

Could I need a modum driver update?
Thanks

DELL-BobT · Answer

sueyw,

Updating the drivers on your system may cause difficulties with older hardware, but normally updating the driver does not cause problems. The error message you received leads me to believe the issue may lie witth your ISP.

Networking, Internet, & Bluetooth

Suddenly cannot get online---error code 678

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