Press and hold the button for few seconds to make the mouse discoverable. In case the mouse is not discoverable; it could be a hardware failure with the mouse.
Did you purchase the mouse along with the system? If yes check the system warranty from the below link and provide the system tag through a private message.
Dell - Harish M
1.3K Posts
0
May 20th, 2013 10:00
Hi Javier Ochoa,
Press and hold the button for few seconds to make the mouse discoverable. In case the mouse is not discoverable; it could be a hardware failure with the mouse.
Javier Ochoa
4 Posts
0
May 20th, 2013 22:00
Hi Harish,
I press and hold the button but nothing happens. Hence, it may be a hardware failure.
Is it likely for a general hardware technician to fix the mouse?
Dell - Harish M
1.3K Posts
0
May 21st, 2013 12:00
Hi Javier Ochoa,
Did you purchase the mouse along with the system? If yes check the system warranty from the below link and provide the system tag through a private message.
http://dell.to/11Y5A6E
To send the system service tag through a private message, click on my Forum username and then click Start conversation.