Trouble accessing one website

Question

Hello, I am a rookie. I can access any website using windows explorer 7 EXCEPT the Air Canada website.. I try and get there but my computer sits trying to connect but eventually I get the website cannot be displayed message. No problems with any other website (so far) Can anyone give me a reason and or solution Thanks

RKinner · Answer

Try going to 82.150.226.198 instead of aircanada.com   Does that work?   Ron

Bobbyjo19 · Answer

Hi Ron, Tried it but still no luck. Any other suggestions,

RKinner · Answer

In IE: Tools, Internet Options, Security, Trusted Zones, Sites and then uncheck the box where it says:

Require Server Verification... then type in

*.aircanada.com

in the top box and press Add. OK. Then click on Restricted Zones, Sites and make sure aircanada.com is not in that list. If it is, highlight it and Remove. OK

Now go to the General tab and Delete Cookies.

Close IE and reopen and try it again.

If that doesn't work then Start, Run, cmd, OK to bring up the black cmd screen. Type (with an Enter after each line)

tracert -d www.aircanada.com

It should start off like this:

>tracert -d www.aircanada.com

Tracing route to www.aircanada.com [82.150.226.198]
over a maximum of 30 hops:

On mine it takes 23 hops to get there and the next to last hop times out but the last one does reply:

20   142 ms   139 ms   141 ms 62.208.245.1
21   141 ms   142 ms   141 ms 62.208.255.142
22     *        *        *     Request timed out.

23 139 ms 146 ms 143 ms 82.150.226.198

Trace complete.

Does the trace complete? If not does it startoff finding the IP address like mine does?

How many hops do you see before all you see is timeouts?

Ron

Bobbyjo19 · Answer

12  136ms 135ms 134ms   82.150.226.198

Bobbyjo19 · Answer

Hi Ron I had 11 request timed out and on the 12th it gave the air canada IP and said tracer complete. However I still cannot access the site.

RKinner · Answer

That tells us it's probably a problem with IE.  Have you tried it with FireFox?   http://www.mozilla.org/download.html   Ron

RKinner · Answer

Hard to say.  IE7 is new and we don't yet know all of its tricks and quirks.  You might try turning off the phishing filter and see if that helps:   Tools, Phishing Filter, Turn Off..   There is also a reset under Tools, Internet options, Advanced, then hit the Reset button at the bottom of the page.   I do have IE7 on my home computer and it has no trouble getting to AirCanada.    Ron

Bobbyjo19 · Answer

I will give it a try. My question would be why this one site, because I can go to my son's computer and access the site with IE no problem, Bob

Bobbyjo19 · Answer

Well the good news is Mozilla fire fox had no problem getting me on the site. Strange that IE won't. It must be something hidden deep in the world I don't understand. Thanks for your help, Bob

RKinner · Answer

Now that you have Firefox working you should be able to uninstall IE 7.0. Go to Start, (Settings,) Control Panel, Add/Remove Programs and look for Windows Internet Explorer 7 and click on it and then Remove.

Once it's gone reinstall it by downloading it from

http://www.microsoft.com/windows/downloads/default.mspx

After installing it, use IE to go to windowsupdate.microsoft.com and check for updates.

Perhaps that will cure it.

Ron

Message Edited by RKinner on 02-25-2007 06:47 AM

Bobbyjo19 · Answer

Hi Ron, Thanks again for your help Bob

Networking, Internet, & Bluetooth

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