Trouble with Cable Internet connection

Question

Alright, I sat on the phone with a comcast tech support guy for about 30 minutes last night trying to get my laptop connected to the internet. We went through all the standard fare and eventually went so far as to attempt to ping different websites from the MS DOS prompt. What we found is that my laptop can ping other sites by number (i.e 164.64.204.72), but it cannot ping by name (i.e. www.yahoo.com). He also had me attempt a DNS 'flush'. For some reason, the adapter would not allow me to flush my DNS. He said that there's most likely a problem with the DNS Server and that I should contact my manufacturer for further assistance. My laptop is a Dell Inspiron 8100. I was thinking that I would just re-install the software for my adapter, but I can't find the CD. And Intel no longer offers e-mail support. If anyone has any info or 'turds of wisdom' they can offer, I'd be most happy to listen. Thanks in advance.

volcano11 · Answer

First try running winsockfix for XP from the following site:

http://www.spychecker.com/program/winsockxpfix.html

If that doesn't work, try lspfix from the following site:

http://www.cexx.org/lspfix.htm

Steve

antoniolr_00 · Answer

Thanks.  I ended up running a system restore and the problem was fixed.  I really wish I saw your post before I restored it though.  Would have been nice to see those fix options in action.   Thanks again.

mel1rose · Answer

I have been having connection issues for weeks now and they seem to have finally resolved with this little piece of advice!  I've literally devoted hours to trying to solve this puzzle--including phone calls with my ISP, bringing a technician from my ISP out to my house, dropping my laptop off with an IT person at my school, and phone calls with a Dell technical support rep.  It would be great if this information were added to the knowledge base that the technical support guys work from if they hear key words from their customers involving issues with adware/spyware removal.  At any rate, you have one very happy customer on your hands here!  I only wish I could have found these programs packaged with the adware removal programs that I've tried.   Thanks again!   mel1rose   :smileyvery-happy:

schmieg · Answer

Actually, it should be included with WinXP.

jwatt · Answer

Mike,

It is reported that in XP SP2, the command netsh winsock reset catalog will fix this problem without the need for these programs. I don't know if anyone's tried that instead of the proven "WinsockXPFix" and "lspfix".

Jim

schmieg · Answer

I haven't had the problem in a long time. It occurred on one of my Optiplex machines when I updated a driver for the Linksys wireless card. All I could get was Network Transport not Available whenever I tried to fix things. I could ping and other computers on the LAN could see the Optiplex, but it couldn't see anything else. The first time it happened, I restored from a restore point and solved it. The next time I used WinSockXPFix and solved it. The netsh command didn't work either time.

Networking, Internet, & Bluetooth

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