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September 15th, 2014 20:00

Trouble with Internet access

Hello, 

I have a Dell Inpriron R15 5521. Recently it has some problem with wireless. When I turn on the laptop, it does not recognize the wireless after about 10 minutes. Sometimes it says that wireless is connected but I can't browsing web or update my antivirus program. Plz help me, because I need to do so many homework online, but with this situation, I really worry. Thank you.

Here is my ipconfig

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Lak>ipconfig

Windows IP Configuration


Ethernet adapter Bluetooth Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : home.network
Link-local IPv6 Address . . . . . : fe80::c86e:8849:1184:c8e5%4
IPv4 Address. . . . . . . . . . . : 10.0.0.16
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 10.0.0.1

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter isatap.home.network:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home.network

Tunnel adapter Local Area Connection* 3:

Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:83e:2126:f5ff:ffef
Link-local IPv6 Address . . . . . : fe80::83e:2126:f5ff:ffef%9
Default Gateway . . . . . . . . . : ::

9 Legend

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30.3K Posts

September 16th, 2014 04:00

Lakcs,

What virus program and firewall are you using?

Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.

Rick

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