Trying to connect to internet with replacement Dell Computer

Question

I had a new replacement computer sent to me and am trying to get online. I installed the drivers from the disc that came with the computer, so I istalled the network drivers. I cannot get online still. I have a local satellite connection.

volcano11 · Answer

Which model computer?  Which version of Windows?  Does the network adapter show up in Device Manager when you expand the listing for Network Adapters?  If not, after you installed Windwos did you install the chipset drivers before attempting to install any other device drivers?  If not, please recognize that Windows cannot recognize or install drivers for many devices unless the chipset drivers are installed beforehand.  Note, although you didn't say so, I am assuming that you connect to the satellite system by ethernet.  If this is not the case, please post back and explain how this is set up because I can't see it from this end of the internet.   Steve

djohnsonsd · Answer

I am happy to answer any questions that are asked:

It is a Dimension 4700. Windows XP. Yes, the network adaptor shows up in device manager and as a good connection in the local area connection status window. I just put in the Dell disc as I did for the last Dell computer and installed everything with a check mark next to it. It worked before just fine. I don't know what chipset is or whether I installed that at all or in what order.

Yes, I connect to the internet by ethernet. It goes from my computer to a dish on my house - this dish transmits to a dish on a mountain nearby - which then goes down to a landline. So, it's not going to space like DirecTV or Dishnetwork.

Dave

volcano11 · Answer

It sounds like all the drivers are installed, since the device shows up in Device Manager. Since I am not familiar with the type of setup you have, I don't know if I can be of help. But, as a frist step to help troubleshoot this problem, go to Start > Run and type cmd then click OK. In the command prompt window that opens, type ipconfig /all then hit the enter key. Write down the output from this command or select it and save it to a txt file, then copy this output into a reply to this message.

Steve

Networking, Internet, & Bluetooth

Trying to connect to internet with replacement Dell Computer

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