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5931
September 8th, 2004 00:00
Unable to establish connection
Modem was working fine, now I get unable to establish connection. Reinstalled drivers for the BCM modem -no luck. Did trouble shooting, still no luck.
Dell promptly sent me a new Conexant D480 modem. Did the install and now I get:
Device Results
*****************************************************************************
Conexant D480 MDC V92 Modem Failure
Any good Ideas appreciated. Heck I'll even entertain some not so good ideas.
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johnallg
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7.3K Posts
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September 11th, 2004 16:00
dieseldan
2 Posts
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September 11th, 2004 18:00
The Conexant Failed to install so I have no code. Under Results it says Failure.
The Broadcom showed error 797 > modem not found.
Thanks John! Really appreciate any help.
On the lighter side; Dell email "help"pretty much stinks. They want me to show proof of purchase on the Conexant modem that they sent me under warranty. They really don't have a clue.
johnallg
2 Intern
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7.3K Posts
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September 13th, 2004 01:00
Here is all the forum info on that error:
http://delltalk.us.dell.com/supportforums/search?q=797&x=6&y=7
Emailing Dell for help is totally worthless. As you found out.
After reading, are you absolutely sure the modem they sent you was a Conexant one? Could it have been the Conexant by Actiontec, in which case you'd need this driver?