Unable to find a wireless network.

Hi,

Please follow the steps below to troubleshoot the wireless issue:

1. Check for Wireless Radio switch - You can turn the wireless on or off with the wireless switch. If the wireless LED is solid blue it means the system has detected a wireless signal and has good strength.
2. If wireless network are detected try to connect and go online.
3. If the issue persists check Device Manager for wireless card and update Wireless card drivers and BIOS from Dell’s support site using wired connection. Please use this link : http://dell.to/Od8W2F

Please reply with the results.

Thanks and Regards
Priyanka S
#iworkfordell

 

Hello Priyanka (:

Thank you for your response, however i wish it was as simple as that. p:

I tried using that switch again, but the only thing it seems to be doing is turning on and off my bluetooth. That WiFi LED remains unlit, and i can't find any other switch that would turn it on.

I checked whether i needed an update for my wireless card driver, but it's running on the latest update, so it seems to be fine there as well.

Do you reckon there's something wrong with the hardware rather than the software?

einKolner,

 

 

Rick

Microsoft Windows [Version 6.1.7600]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>systeminfo

Host Name:                 MINE-PC

OS Name:                   Microsoft Windows 7 Ultimate

OS Version:                6.1.7600 N/A Build 7600

OS Manufacturer:           Microsoft Corporation

OS Configuration:          Standalone Workstation

OS Build Type:             Multiprocessor Free

Registered Owner:          mine

Registered Organization:

Original Install Date:     27/12/2011, 03:45:10

System Boot Time:          23/09/2012, 15:24:22

System Manufacturer:       Dell Inc.

System Model:              Inspiron 1525

System Type:               X86-based PC

Processor(s):              1 Processor(s) Installed.

                          [01]: x64 Family 6 Model 15 Stepping 13 GenuineIntel

~2000 Mhz

BIOS Version:              Dell Inc. A13, 20/06/2008

Windows Directory:         C:\Windows

System Directory:          C:\Windows\system32

Boot Device:               \Device\HarddiskVolume1

System Locale:             en-us;English (United States)

Input Locale:              en-us;English (United States)

Time Zone:                 (UTC+04:00) Abu Dhabi, Muscat

Total Physical Memory:     2,038 MB

Available Physical Memory: 740 MB

Virtual Memory: Max Size:  4,076 MB

Virtual Memory: Available: 2,263 MB

Virtual Memory: In Use:    1,813 MB

Page File Location(s):     C:\pagefile.sys

Domain:                    WORKGROUP

Logon Server:              \\MINE-PC

Hotfix(s):                 2 Hotfix(s) Installed.

                          [01]: KB971033

                          [02]: KB958488

Network Card(s):           3 NIC(s) Installed.

                          [01]: Marvell Yukon 88E8040 PCI-E Fast Ethernet Contr

oller

                                Connection Name: Local Area Connection

                                DHCP Enabled:    Yes

                                DHCP Server:     94.205.197.1

                                IP address(es)

                                [01]: 94.205.197.49

                                [02]: fe80::45fb:42e5:575c:5913

                          [02]: Dell Wireless 1395 WLAN Mini-Card

                                Connection Name: Wireless Network Connection

                                Status:          Media disconnected

                          [03]: Bluetooth Device (Personal Area Network)

                                Connection Name: Bluetooth Network Connection

                                Status:          Media disconnected

C:\Windows\system32>

Hi Rick,

Under network adapter, I cannot see Dell Wireless 1395 WLAN Mini-Card.

Only have:

Bluetooth Device (Personal Area Network)

Bluetooth Device (RFCOMM Protocol TDI)

Realtek PCIe GBE Family Controller

How can I do? Now I have Drivers and Utilities DVD disc. Need to install whitch one for Dell Wireless 1395 WLAN Mini-Card?

My e-mail: <ADMIN NOTE: Email id removed per privacy policy>

John Jiang,

 

 

Rick