Start, control panel, device manager, network adapter, right click on Dell Wireless 1395 WLAN Mini-Card, left click advanced. Look and see if this adapter has Antenna Diversity. If it does, change the Antenna Diversity from Auto to Aux. Click on power management, uncheck the box, allow the computer to turn off this device to save power.
If your product is in warranty, you can easily reach out to tech support right here. Just click theGet Help Nowbutton at the bottom right corner of the page.
If you'd like to troubleshoot this issue on your own, here are some steps you can try:
Check Airplane Mode: Ensure that Airplane Mode is turned off. You can do this by clicking on the network icon in the system tray and confirming that Airplane Mode is disabled.
Enable Wi-Fi: Make sure that Wi-Fi is enabled on your laptop. Click on the network icon in the system tray, and ensure that Wi-Fi is turned on.
Restart Your Devices: Sometimes, simply restarting your laptop and router can resolve connectivity issues.
Update Wi-Fi Drivers: Outdated drivers can cause connectivity problems. Update your Wi-Fi drivers through the Device Manager:
Open Device Manager.
Expand the "Network adapters" section.
Right-click on your Wi-Fi adapter and select "Update driver"
Run Network Troubleshooter: Use the built-in Windows Network Troubleshooter to diagnose and fix issues:
Go to Settings > Network & Internet > Status.
Click on "Network troubleshooter" and follow the prompts.
Reset Network Settings: Resetting your network settings can sometimes resolve persistent issues:
Please follow the steps below to troubleshoot the wireless issue:
Check for Wireless Radio switch - You can turn the wireless on or off with the wireless switch.If the wireless LED is solid blue it means the system has detected a wireless signal and has good strength.
If wireless network are detected try to connect and go online.
If the issue persists check Device Manager for wireless card and update Wireless card drivers and BIOS from Dell’s support site using wired connection. Please use this link : http://dell.to/Od8W2F
Thank you for your response, however i wish it was as simple as that. p:
I tried using that switch again, but the only thing it seems to be doing is turning on and off my bluetooth. That WiFi LED remains unlit, and i can't find any other switch that would turn it on.
I checked whether i needed an update for my wireless card driver, but it's running on the latest update, so it seems to be fine there as well.
Do you reckon there's something wrong with the hardware rather than the software?
PudgyOne
9 Legend
•
30.3K Posts
0
September 23rd, 2012 13:00
einKolner,
Places to look to see if your Connection is enabled
Start, control panel, device manager, network adapter, right click on Dell Wireless 1395 WLAN Mini-Card, left click advanced. Look and see if this adapter has Antenna Diversity. If it does, change the Antenna Diversity from Auto to Aux. Click on power management, uncheck the box, allow the computer to turn off this device to save power.
Restart your computer and try to connect.
(edited)
DELL-Nat M
Community Manager
•
3.5K Posts
0
August 22nd, 2023 12:22
If your product is in warranty, you can easily reach out to tech support right here. Just click the Get Help Now button at the bottom right corner of the page.
If you'd like to troubleshoot this issue on your own, here are some steps you can try:
Check Airplane Mode: Ensure that Airplane Mode is turned off. You can do this by clicking on the network icon in the system tray and confirming that Airplane Mode is disabled.
Enable Wi-Fi: Make sure that Wi-Fi is enabled on your laptop. Click on the network icon in the system tray, and ensure that Wi-Fi is turned on.
Restart Your Devices: Sometimes, simply restarting your laptop and router can resolve connectivity issues.
Update Wi-Fi Drivers: Outdated drivers can cause connectivity problems. Update your Wi-Fi drivers through the Device Manager:
Run Network Troubleshooter: Use the built-in Windows Network Troubleshooter to diagnose and fix issues:
Reset Network Settings: Resetting your network settings can sometimes resolve persistent issues:
(edited)
DELL-Priyanka_S
671 Posts
0
September 21st, 2012 14:00
Hi,
Please follow the steps below to troubleshoot the wireless issue:
Please reply with the results.
Thanks and Regards
Priyanka S
#iworkfordell
einKolner
1 Rookie
•
3 Posts
0
September 22nd, 2012 07:00
Hello Priyanka (:
Thank you for your response, however i wish it was as simple as that. p:
I tried using that switch again, but the only thing it seems to be doing is turning on and off my bluetooth. That WiFi LED remains unlit, and i can't find any other switch that would turn it on.
I checked whether i needed an update for my wireless card driver, but it's running on the latest update, so it seems to be fine there as well.
Do you reckon there's something wrong with the hardware rather than the software?
PudgyOne
9 Legend
•
30.3K Posts
0
September 22nd, 2012 13:00
einKolner,
Can you run Finding System Information REMOVE YOUR PRODUCT ID and post the information back here.
Rick
einKolner
1 Rookie
•
3 Posts
0
September 23rd, 2012 05:00
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>systeminfo
Host Name: MINE-PC
OS Name: Microsoft Windows 7 Ultimate
OS Version: 6.1.7600 N/A Build 7600
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: mine
Registered Organization:
Original Install Date: 27/12/2011, 03:45:10
System Boot Time: 23/09/2012, 15:24:22
System Manufacturer: Dell Inc.
System Model: Inspiron 1525
System Type: X86-based PC
Processor(s): 1 Processor(s) Installed.
[01]: x64 Family 6 Model 15 Stepping 13 GenuineIntel
~2000 Mhz
BIOS Version: Dell Inc. A13, 20/06/2008
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC+04:00) Abu Dhabi, Muscat
Total Physical Memory: 2,038 MB
Available Physical Memory: 740 MB
Virtual Memory: Max Size: 4,076 MB
Virtual Memory: Available: 2,263 MB
Virtual Memory: In Use: 1,813 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\MINE-PC
Hotfix(s): 2 Hotfix(s) Installed.
[01]: KB971033
[02]: KB958488
Network Card(s): 3 NIC(s) Installed.
[01]: Marvell Yukon 88E8040 PCI-E Fast Ethernet Contr
oller
Connection Name: Local Area Connection
DHCP Enabled: Yes
DHCP Server: 94.205.197.1
IP address(es)
[01]: 94.205.197.49
[02]: fe80::45fb:42e5:575c:5913
[02]: Dell Wireless 1395 WLAN Mini-Card
Connection Name: Wireless Network Connection
Status: Media disconnected
[03]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
C:\Windows\system32>
John Jiang
1 Message
0
October 6th, 2012 16:00
Hi Rick,
Under network adapter, I cannot see Dell Wireless 1395 WLAN Mini-Card.
Only have:
Bluetooth Device (Personal Area Network)
Bluetooth Device (RFCOMM Protocol TDI)
Realtek PCIe GBE Family Controller
How can I do? Now I have Drivers and Utilities DVD disc. Need to install whitch one for Dell Wireless 1395 WLAN Mini-Card?
My e-mail: <ADMIN NOTE: Email id removed per privacy policy>
PudgyOne
9 Legend
•
30.3K Posts
0
October 7th, 2012 16:00
John Jiang,
Can you run Finding System Information REMOVE YOUR PRODUCT ID, if using XP, run an ipconfig /all log and post it back here.
Rick