unable to update modem drivers

Question

My modem has been causing an occasional 'fatal error' which causes Windows to shut down 'to prevent damage.'  I have sent 'the report' to Microsoft and have been advised to update my modem drivers.  I am able to download,  unzip,  and even install the newer drivers in the Dell download section for my modem but each time I check the Modem Properties,  the older driver (the original) is still listed as the driver being used.  How do I get the new drivers to take over? Modem: Conexant HSF V92 56K RTAD Speakerphone PCI Modem Driver:  Conexant  Date: 11/18/202  Version: 5.3.29.3 There are newer drivers from 3 and 5 2003 (not sure about the dates) System Tag: D7CS521  Dimension 8250 Thanks in advance.

DELL-Stephen S · Answer

Donald,

Thank you for visiting the Dell Community Forum.

The modem driver version you have listed (V5.3.29.3) is the version of the newest driver available for download from the Dell File Library – file name R58827.EXE which can be downloaded from the following address: http://support.dell.com/filelib/format.aspx?releaseid=r58827

This indicates that you already have the latest driver version installed on your system.

You may want to provide some more information on your issue such as when does this message happen, what software are you running, when did this error start (and were there any changes made to the system around that time) etc, more information may help someone provide more specific trouble-shooting advice.

duma · Answer

Dear Stephen: You sent me an e-mail with a URL for a reply from you. I can not find that message.   Duma

m1943a · Answer

I just downloaded both modem updates on 1-10-2004...Dell drivers R 59536 then driver R 58827 which is an enhancement to R 59536....Both installed fine and are working fine....As I have the same 8250 system and Conextant?GVC modem.....

Networking, Internet, & Bluetooth

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