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30.3K Posts

February 23rd, 2013 11:00

Blair,

 

Make and model of your wireless router and the type of security you're using? What channel?

 

 

Rick

13 Posts

February 23rd, 2013 13:00

Hello Rick and thanks for the reply..

it's a Netgear model B90-755025-15, security is WPA2-PSK(AES) and am on channel 1. This morning I did unplug the printer for 10 minutes, remove the printer in Control Panel and reinstall the drivers. It worked then, I just tried it again and it tells me "communication not available". Trying Word and Excel 2010 the printer is there as Network and shows ready. It also shows up in Control Panel and is set as default. I just don’t get it.

again thanks for the reply, Blair

9 Legend

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30.3K Posts

February 23rd, 2013 14:00

Blair,

 

What color is the WiFi light? Green or orange?

 

Try these tweaks...

Start, control panel, device manager.

Go to the USB Controller section and click the + sign.

Go to each USB Root Hub and right click on it, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power.

Restart your computer.

--------------------------------------

Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

 

 

Rick

13 Posts

February 24th, 2013 10:00

Rick I did the first part just fine but the second half I clicked on Control Panel / Network Adapters is that right? Then under that are two “Microsoft Virtual Miniport adapter” and “Microsoft Virtual Miniport adapter 2”. Is it at this point I select Power Management and uncheck the boxes listed? I’m not real tech savvy and don’t want to make changes to the wrong place. Thanks.. and the light on front of my printer is a solid green

13 Posts

February 24th, 2013 10:00

sorry the above should be Microsoft Virtual WiFi Miniport adapter...Blair

9 Legend

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30.3K Posts

February 24th, 2013 12:00

Blair,

 

Keep the box checked for the Microsoft Virtual WiFi Miniport adapter(s) or they go missing.

 

 

Rick

13 Posts

February 25th, 2013 06:00

Sorry I wasn’t able to get back here sooner. Yes I left those checked I did want to ask before I messed something up.

13 Posts

March 1st, 2013 19:00

Rick so far I’m still having problems with my printer. What I have discovered is when I change the channel in my router it prints for a short time. it was set to 1 and it wouldn’t print so I changed it to 10 and it printed then I wouldn’t again. So I set it back to 1 and it printed for a short time then it quit again. I set it to 7 and it printed a page from MS Word. Is this a clue as to what is the problem?

I’ve looked for Network in Device Manger all I find is Network adapters.

Also last night I had McAfee remote into my laptop because when I selected Firewall / settings everything was grayed out. The Tech resolved this issue and now I can open settings. I don’t know if it’s a firewall related issue or not. Only reason I ask is one item when I check under help when I get a communications error is reference to a file dleecoms.exe?

9 Legend

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30.3K Posts

March 1st, 2013 21:00

blair55,

 

I use these Recommended Wireless Router Settings I use channel 11. I would make a new SSID to make connecting easier.

 

I also have done these tweaks...

Start, control panel, device manager.

Go to the USB Controller section and click the + sign.

Go to each USB Root Hub and right click on it, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power.

Restart your computer.

--------------------------------------

Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

 

Also try reading...

Allow a printer past McAfee

 

 

Rick

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