Hi eaglehdr,

Please flash BIOS and update the video driver form the link given below:

http://dell.to/QjjZDA

Enter the system service tag and click Submit and then select the Operating system from the drop down list to get drivers for your computer. I also recommend you to update the wireless driver. In case you find difficulty in finding the drivers, let me know the Operating system to provide the exact drivers.

Note: While flashing BIOS connect the Ac adapter and make sure the battery has minimum 15% charge as this needs uninterrupted power supply. Do not use the system till it restarts and comes up to the desktop.  Restart the system after each driver update.

Revert for further queries. 

thanks for help, i am using windows 7 32-bit.. but this OS is not available in the list.

thanks for help, i am using windows 7 32-bit.. but this OS is not available in the list.

P.S.  my video driver is updated to latest version 8  and service tag update have v.6.

Hi eaglehdr,

This system is not tested with Windows 7 Operating system; hence the drivers are not available. However you may try installing the Vista 32 bit wireless driver in the compatibility mode. This may or may not work.

Download the file and extract it on the desktop in a folder. Look for setup file in the extracted folder. Right click ‘.exe’ file and click ‘Properties’. Click “install in compatibility mode’. Click on Application and select ‘Troubleshoot Compatibility’. Next, click on ‘Troubleshoot Program’. Click on Program worked in earlier versions of Windows. Click on ‘Start the Program’. Do not hit ‘Next’ until the installation completes. Once the installation completes, click on ‘Next’.

Please let me know if this helps.