Hi Avi Mel,

Welcome to the community.

Please check the link below which would be helpful in resolving this issue:

http://dell.to/15eQc7P

Also, let us know the model number for the wireless card installed on the system.

Kindly perform these steps and let us know the results of the same so we can advise you further.

Thanks and Regards
Sandeep P
#iworkfordell

Hi Sandeep,

Thanks for the Reply.

yes i have been to that link you sent and have tried solutions mentioned their, but no luck.

My Wireless LAN Adapter is Intel Wifi Link 5100 AGN

The drivers for this should be latest as i have performed this:

Uninstalled the driver from DeviceManager, Restarted laptop. downloaded latest driver for vista-64 from dell website. and installed it.

I can connect to the router though Ethernet if this information helps in anyway.

Thanks Again.

Regards

Avi Mel,

 

From Intel's website...

Intel® Centrino® Wi-Fi Products — Which operating systems are supported with Intel wireless products?

 

The Intel® WiFi Link 5100 adapter is no longer suported with Windows 8.

 

 

Rick

 

True, but as i mentioned before, i am running Windows Vista-64 now.

And have followed steps mention in links on previous posts.

Still no luck. Can see network ssid but entering network key doesnt connect to network.

Sorry, the problem still persists. Will sure post the solution if i manage to solve it.

Regards

Avi Mel,

 

I scrolled to the top and say you said...

 

My dell studio 1555 was running windows 8 perfectly.

 

I missed the part that you installed Vista 64-bit.

Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.

 

 

Rick

Hi Rick,

Here is the System information.

Host Name:                 XXXXXX-PC

OS Name:                   Microsoftr Windows VistaT Home Premium

OS Version:                6.0.6001 Service Pack 1 Build 6001

OS Manufacturer:           Microsoft Corporation

OS Configuration:          Standalone Workstation

OS Build Type:             Multiprocessor Free

Registered Owner:          XXXXXX

Registered Organization:  

Product ID:                XXXXXXXXXXXXXXXXXXXXXXXXXX

Original Install Date:     3/24/2013, 3:19:41 AM

System Boot Time:          3/25/2013, 7:17:56 PM

System Manufacturer:       Dell Inc.

System Model:              Studio 1555

System Type:               x64-based PC

Processor(s):              1 Processor(s) Installed.

                          [01]: Intel64 Family 6 Model 23 Stepping 10 GenuineIntel ~1600 Mhz

BIOS Version:              Dell Inc. A13, 4/2/2011

Windows Directory:         C:\Windows

System Directory:          C:\Windows\system32

Boot Device:               \Device\HarddiskVolume3

System Locale:             en-us;English (United States)

Input Locale:              en-us;English (United States)

Time Zone:                 (GMT+10:00) Canberra, Melbourne, Sydney

Total Physical Memory:     4,060 MB

Available Physical Memory: 2,930 MB

Page File: Max Size:       8,295 MB

Page File: Available:      6,991 MB

Page File: In Use:         1,304 MB

Page File Location(s):     C:\pagefile.sys

Domain:                    WORKGROUP

Logon Server:              \\XXXXXXXX-PC

Hotfix(s):                 3 Hotfix(s) Installed.

                          [01]: KB935509

                          [02]: KB937287

                          [03]: KB938371

Network Card(s):           2 NIC(s) Installed.

                          [01]: Broadcom NetLink (TM) Gigabit Ethernet

                                Connection Name: Local Area Connection

                                DHCP Enabled:    Yes

                                DHCP Server:     10.1.1.1

                                IP address(es)

                                [01]: 10.1.1.2

                                [02]: fe80::acf1:eb20:4d68:572f

                          [02]: Intel(R) WiFi Link 5100 AGN

                                Connection Name: Wireless Network Connection

                                Status:          Media disconnected

Avi Mel,

 

Download and install in this order...

 

Dell System Software, v.6.5.0, A05                                

 

 

Intel
PM45 Express Chipset Family, GM45 Express Chipset Family, PM55 Express
Chipset Family, Cantiga Chipset, HM57 Express Chipset Family,
v.9.1.1.1015, A01

Ricoh Card Reader R5C833, CardReader R5U230, v.2.07.01.00, A03

 

Then download and install...

Hi Rick,

I installed the software and drivers in the exact order as mentioned, but yeah..still no difference.

I can see all available wifi networks but entering the network key does not connect it to the network.

As a test, i tried connecting to my iphone after setting it as an access point. but same thing. i could see my iphone's in the list of available network but couldnt connect after entering wifi password.

Avi

Hi Avi,

Please let us know which firewall and antivirus is installed on the system. Also, if possible kindly try to connect the laptop to a different router to check if the issue is limited to this router only.

Also, you can try disabling the security on router for diagnosing and then try to connect the system and let us know about the outcome.

Thanks and Regards
Sandeep P
#iworkfordell