1.5K Posts

August 6th, 2013 12:00

Hi kscorp,

Alienware Area-51 comes in different variants (laptops and desktops). Please share the exact system model and the operating system installed. Also paste the screenshot of ‘Device Manager’ with ‘Network Adapters’ expanded.

Keep me posted with the information. I will be glad to assist you.

8 Posts

August 6th, 2013 14:00

It is a desktop system running windows 7 64 bit. I can't paste you a screenshot since the only way I'm able to type this is in safemode right now (or at least i don't know how) but the two devices under Network Adapters are: Broadcom Netlink (TM) Gigabit Ethernet 1 and 2.

1.5K Posts

August 9th, 2013 19:00

Hi kscorp,

Please share the ‘Device ID’ of network adapters. You may follow the steps below:

  • In ‘Device Manager’, right click ‘Network Adapter’.
  • Click ‘Properties’.
  • Click ‘Details’.
  • Search for ‘Device Instance ID’.
  • Provide the numbers after VEN and DEV.

Keep me posted with the information. I will be glad to assist further.

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