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1 Rookie
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12 Posts
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60695
November 9th, 2015 04:00
Wireless Adaptor Problem
I have an XPS with built in WiFi but I didn't realise that at the beginning so I've been using a Belkin WiFi dongle. Anyway, since I realised that mistake, I've been trying to use the built in adaptor - but with no success.
Control Panel > Network and Internet > Network Connections shows the built in Broadcom adaptor.
When I right click it, the computer shows Enabling..., then Enabled. However, once that short process is complete, the Control Panel page still says Disabled and the device doesn't work.
This is the same with the Belkin dongle unplugged and plugged in.
Any ideas anyone?
Chummy
This is my computer.
| XPS 8700 Desktop |
599.25£ |
1 |
599.25£ |
| Item |
Description |
| Base |
XPS 8700 |
| Operating System |
Windows 10 Home English |
| Memory |
16GB Dual Channel DDR3L 1600MHz (4GBx4) |
| Keyboard |
Dell KB213 USB Multimedia Keyboard - UK/Irish (QWERTY) |
| Monitor |
No Monitor |
| Video Card |
NVIDIA GeForce GTX 745 4GB DDR3 |
| Driver |
Dell SRV Software 1704 |
| Hard Drive |
2TB 7200 rpm Hard Drive |
| Ctl 1st |
XPS 8700, Black EPA Chassis |
| Mouse |
Dell Laser Mouse |
| CD ROM/DVD ROM |
Tray load DVD Drive (Reads and Writes to DVD/CD) |
| Sound |
Integrated sound card |
| Speakers |
No speakers (Speakers are required to hear audio from your system) |
| Wireless |
DW 1704 + BT4.0 [802.11bgn + Bluetooth 4.0, 2.4 GHz, 1x1] |
| Cable |
UK 250V Power Cord |
| Documentation/Disks |
English, Danish, Swedish, Finnish, Norwegian, Spanish Shipping Docs |
| Bundle |
CDX8742 |
| Extended Service |
1 Year NBD with Premium Phone Support |
| Placemat |
Windows 10 Placemat (ENG, FR, DE, IT, NL) |
| Documentation |
No Warranty Tech Sheet Required |
| Order Information |
XPS 8700 Order |
| Processor |
4th Generation Intel® Core™ i7-4790 processor (8M Cache, up to 4.00 GHz) |
| Accidental Damage Support |
No Accidental Damage Support |
| Packaging |
Standard Packing (EPA) |
| FGA Module |
GOOD1603_111/PL/ROC/BTO |
| Optical Software |
CMS2.0, Win8.1, DVD no Media |
| CFI Included (Smart Selection) |
CFI Not Included |
| Retail Information |
No Retail Info Required |
| Retail Tech Sheets |
No Retail Tech Sheet Required |
| Microsoft Application Software |
MUI Microsoft® Office Trial |
| Non-Microsoft Application Software |
FY16 Cycle 5 Additional Software Win 10 |
| Protect your new PC |
McAfee Live Safe XPS 12 Month Subscription |
| Operating System Recovery Options |
OS Windows® Recovery Media Not included |
ChummyChambers
1 Rookie
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12 Posts
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December 3rd, 2015 07:00
Curiously, if I power down the computer at the end of my work day, the adaptor isn't affected. It's only when my PC 'goes to sleep' that I have a problem. Generally, I will leave the computer on so that it can do a backup after hours so switching it off isn't a great idea.
PudgyOne
11 Legend
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30.3K Posts
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106.6K Points
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December 4th, 2015 04:00
Martin,
The In device manager, network, Microsoft Virtual Mini Port adapter and adapter# make sure the box is checked to allow the computer to turn off this device to save power or the adapter goes missing.
Not sure if this appears in Windows 10 or not. Can you run an ipconfig /all log and post it back here.
It would show on Windows 7 machines but not sure if this was removed in the Windows 10 upgrade.
Rick
PudgyOne
11 Legend
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30.3K Posts
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106.6K Points
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December 4th, 2015 13:00
ChummyChambers,
I would prevent the computer from sleeping.
Windows and x keys at the same time, power options, change when the computer sleeps, Select never for both.
Leaving the computer on does not hurt it. I thought there was a setting, to turn off the hard drive after a certain period of time but could not find it in Windows 10. I see the default is 20 minutes. I would just let the settings go, just prevent the system from sleeping. I am really not a fan of hibernate.
Rick
Rick
ChummyChambers
1 Rookie
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12 Posts
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December 8th, 2015 06:00
Thanks for the reply. I like to let the computer sleep for security reasons, I am in a shared office and don't the computer left on all the time!