Wireless Card Problem

Question

I own a Dell inspiron 1720 and can no longer use my wireless card under windows vista. When I turned it on one day I got the following error message 'Your Wireless Card is not compatible with wireless band configuration'. The IT staff in my college told me the only remedy was to re-install Windows Vista. Is this true?

volcano11 · Answer

The IT staff is taking the easy way out (for them) by taking a guess that reinstallation will solve the problem. Shame on them! I hope they are not the IT staff at the University where I work!

Which make and model wireless adatper do you have? Have you tried reinstalling the drivers? Did you mess with any of the Advanced settings on the wireless adapter in Device Manager?

Steve

mfinnan101 · Answer

The dell site?

volcano11 · Answer

First, go to the following site and download the latest drivers for the wireless network adapter. Somehow tranfere the downloaded file to the problem computer. Then boot the problem computer into Safe Mode, go into Device Manager, expand the listing for Network Adapters, select the Wireless adapter and uninstall it. Reboot into Safe mode and run the downloaded file to reinstall the drivers for the wireless adapter. Report back whether or not this fixes the problem.

Steve

volcano11 · Answer

Sorry - I forgot to put the link in. Here it is:

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R174292&SystemID=INS_PNT_PM_1720&servicetag=&os=WLH&osl=en&deviceid=9805&devlib=0&typecnt=0&vercnt=4&catid=-1&impid=-1&formatcnt=1&libid=5&fileid=236824

Steve

mfinnan101 · Answer

The model is a Dell Wireless 1390 WLAN Mini-Card

mfinnan101 · Answer

It didnt work. When I uninstalled the driver in safe mode windows automatically installed the driver again.

volcano11 · Answer

You should have had the option to cancel the New Hardware Wizard.    Steve

Networking, Internet, & Bluetooth

Wireless Card Problem

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