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94097
September 4th, 2010 15:00
Wireless connected but cannot get ip address
Hi Guys, I know his has been covered all over the place but I can't seem to get this fixed, I do know my way around a computer but I'm no IT tech, nothing I try has worked. I'm trying to fix a friends inspiron 1501 pp23la. It has a wireless 1390 WLAN card. I'm trying to connect it to a public wireless hotspot but while it does detect the network and has a good to excellent signal it won't bring up the splash page to log on to his account or connect to the net in any way, I am on the same hotspot and connecting fine. I have tried uninstalling the WLAN card and updating its drivers. I have tried the repair tool and also ipconfig /release and ipconfig /renew. I have also tried netsh winsock reset and no change. Obtain IP and DNS addresses automatically is turned ON. When I do ipconfig /all it gives me
Windows IP Configuration
Primary DNS suffix
Node type mixed
IProuting enabled NO
WINS proxy enabled NO
Wthernet adapter Wireless Network Connection
Connection specific DNS suffix:
Description: Dell wireless 1390 WLAN mini card
Physical address 00-17-31-9F-64-49
DHCP enabled: YES
Autoconfiguration enabled YES
Autoconfiguration IP address 169.254.147.49
Subnet Mask: 255.255.0.0
Default gateway: 169.254.147.49
Have also tried manually setting the IP address to one similar to mine (10.17.31.66) just changed the last numbers to 69.
I don't know, I'm stumped and may have dug myself into a hole. I was unlucky enough to have just used his computer, even though I didn't touch anything I'm still getting the *what did you do to my computer* look.
S.O.S.
Jamie


PudgyOne
9 Legend
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30.3K Posts
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September 4th, 2010 18:00
Jamie,
Power off your ISP modem/router and your wireless router(if any) for 60 seconds. Turn on the ISP modem/router. Wait 15 seconds, then turn on the wireless router(if any).
Restart your computer and try to connect.
What happens?
Rick
j4mballs
2 Posts
0
September 7th, 2010 12:00
Well it looks like it was the fault of the router on the providers side, I couldn't get to it to check and thought it must have been a problem on the laptop side. Thanks for the advice, the guy from the broadband company came out .... he probably turned off the router and back on!
PudgyOne
9 Legend
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30.3K Posts
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September 7th, 2010 15:00
j4mballs,
Glad you got it working! :emotion-21: Thanks for posting back.
When I saw this
Autoconfiguration IP address 169.254.147.49
That is a generic ip address. It says you're connected when you really aren't. I had this problem during electrical storms and power flickers. Turning off the ISP modem/router and the wireless router(if any) for 30 seconds, usually restets everything. I have mine on the same power strip, so I just turned them both off, then back on at the same time.
Take care,
Rick