Wireless connected but cannot get ip address

Question

Hi Guys, I know his has been covered all over the place but I can't seem to get this fixed, I do know my way around a computer but I'm no IT tech, nothing I try has worked. I'm trying to fix a friends inspiron 1501 pp23la. It has a wireless 1390 WLAN card. I'm trying to connect it to a public wireless hotspot but while it does detect the network and has a good to excellent signal it won't bring up the splash page to log on to his account or connect to the net in any way, I am on the same hotspot and connecting fine. I have tried uninstalling the WLAN card and updating its drivers. I have tried the repair tool and also ipconfig /release and ipconfig /renew. I have also tried netsh winsock reset and no change. Obtain IP and DNS addresses automatically is turned ON. When I do ipconfig /all it gives me Windows IP Configuration Primary DNS suffix Node type mixed IProuting enabled NO WINS proxy enabled NO   Wthernet adapter Wireless Network Connection Connection specific DNS suffix: Description: Dell wireless 1390 WLAN mini card Physical address 00-17-31-9F-64-49 DHCP enabled: YES Autoconfiguration enabled YES Autoconfiguration IP address 169.254.147.49 Subnet Mask: 255.255.0.0 Default gateway: 169.254.147.49   Have also tried manually setting the IP address to one similar to mine (10.17.31.66) just changed the last numbers to 69. I don't know, I'm stumped and may have dug myself into a hole. I was unlucky enough to have just used his computer, even though I didn't touch anything I'm still getting the *what did you do to my computer* look. S.O.S. Jamie

PudgyOne · Answer

Jamie,

Power off your ISP modem/router and your wireless router(if any) for 60 seconds. Turn on the ISP modem/router. Wait 15 seconds, then turn on the wireless router(if any).

Restart your computer and try to connect.

What happens?

Rick

j4mballs · Answer

Well it looks like it was the fault of the router on the providers side, I couldn't get to it to check and thought it must have been a problem on the laptop side. Thanks for the advice, the guy from the broadband company came out .... he probably turned off the router and back on!

PudgyOne · Answer

j4mballs,

Glad you got it working! :emotion-21: Thanks for posting back.

When I saw this

Autoconfiguration IP address 169.254.147.49

That is a generic ip address. It says you're connected when you really aren't. I had this problem during electrical storms and power flickers. Turning off the ISP modem/router and the wireless router(if any) for 30 seconds, usually restets everything. I have mine on the same power strip, so I just turned them both off, then back on at the same time.

Take care,

Rick

Networking, Internet, & Bluetooth

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