Hi ls_1984,

Check if the issue persists in Safemode with networking. Restart the computer and tap F8 at Dell logo. Select Safemode with networking.
Refer the following link for more troubleshooting:

http://dell.to/1631PzU

I would suggest you to uninstall the existing drivers and install:

• Click Start, type Device Manager in theStart Search box, and then press ENTER.
• Click Continue. The Device Manager dialog box is displayed.Collapse this imageExpand this image
• If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
• In Network Adapter, expand Network Adapter.
• Now Right-click the device not working properly and then click Properties.
• Click the Driver tab.
• Click Uninstall. Click OK.

Do follow the steps below to check which network card you have in the machine:

1. Right click computer icon on the desktop.
2. Select Manage.
3. Select Device Manager from the right pane of the window that opens.
4. Expand Network adapters from right pane.
5. This will list the network card installed in the machine.

With the correct version of operating system and the Device Id for the network card I can find the driver for the network card.

Awaiting your response!

Hello Rajesh,

Thank you for your reply. I hope you can help me with this issue :emotion-6:

I have followed your instructions. Firstly the key F8 on my Dell laptop is volume control? Please advise? It is UK Dell Inspiron 1545.

I followed your instructions and unstalled the Dell Network Adaptor. Now I have the following;

'Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller'

Please advise how to proceed.

Thank you for your help,

Lianne.

Hello?

Can someone help me with this issue a.s.a.p. please?

Thank you,

Lianne

Lianne,

Are you still having problems?

If yes, Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.

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What virus program and firewall are you using?

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Rick

Hi Rick,

Yes I am unfortunately still having problems.

The laptop has Windows Vista yet I cannot run the command to get the information you need. Instead I get the following message;

C:\Windows\system 32>systeminfo   1>:\systinfo.txt

The filename, directory name, or volume label syntax is incorrect.

C:\Windows\system32>c:\systinfo.txt

I'm not very technical but computer literate. I had Norton 360 for 1 year but that expired a couple of years ago now. I'm not sure about Firewall, I think it's Windows?

Please reply as soon as possible.

Thank you

Lianne

Lianne,

Sorry for the delay, had to work this weekend. :emotion-9:

Questions are...

Did you recently install/reinstall the operating system?

Can you run an ipconfig /all log and post it back here?

Dell Inspiron 1545

What operating system? 32-bit or 64-bit?

Rick

Lianne,

Try these tweaks....

Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

Click on advanced. Look for Antenna Diversity. Change Antenna Diversity from Auto to Aux.

Go to the power options, and changed the Wireless Adapter Setting, from Maximum Power Setting to Maximum Performance.

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�

Rick

Hi Rick,

Sorry that you had to work the weekend :-(

I followed the instructions on the post, that is it. I haven't personally done anything to the laptop. I used the wireless at my friend's but their wireless Company changed something in order for me to access the wireless internet. Since then I have not been able to access wireless anywhere else.

Here is the ipconfig;

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\Lianne>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Lianne-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
   Physical Address. . . . . . . . . : 00-22-5F-6B-CB-9D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet
 Controller
   Physical Address. . . . . . . . . : 00-23-AE-1A-7A-38
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

It is a 32 bit operating system.

Hope to hear from you soon.

Thanks

Lianne.

Hi Rick.

I have followed your instructions. The internet says it is connected but "Limited Access Only"

Please advise.

Thank you.

Lianne

Lianne,

Download these drivers and save them to your desktop.

Dell Wireless WLAN 1397 Half MiniCard (4312bg), Wireless WLAN 1510 Half MiniCard (4322), Dell Wireless 1397, 1510 Half MiniCard, v.5.10.38.26 (Driver), A23

Make a system restore point.

Start, control panel, device manager, network adapter, right click on Dell Wireless 1397 WLAN Mini-Card, left click uninstall. Tell it to remove the drivers and software.

Restart the computer.

When you log back in, the new hardware wizard will try to install the adapter but fail. Install the drivers you saved to your desktop. You will also need to apply the tweaks mentioned above.

Rick

Hi Rick,

I am using my work laptop to access the internet. So how should I download the drivers onto the laptop without internet? Can I download them onto a pen drive and copy from there?

Please help. Thanks, Lianne.

Lianne,

Download the drivers on the work computer. Then put the drivers on the flash drive, then put the flash drive on the other computer and follow the instructions.

Rick