Unsolved

This post is more than 5 years old

21 Posts

9769

March 10th, 2005 22:00

Wireless Connection Problem

So, it seems I'm having a problem connecting to the internet and it just won't go away.

I have a Linksys BEFE11S4 router which I've used for more than a year with no problems. I recently moved to a new apartment complex and had yet to have my Comcast High Speed Internet hooked up. There were many Wireless signals to use and I connected to a Belkin router. Later, I hooked my own Linksys router up and the problem I'm about to describe continued.
 
Anyway, while on this network, I noticed my Dell laptop (with built in Truemobile 1150 Wireless Card) was losing the signal, then reconnecting. This process took maybe 20 seconds maximum. I assumed it was the network's fault and thought nothing of it. The disconnection and reconnection process occurred maybe 5 times in two days.

Later, when I began using my own network, it continued, as I mentioned before. So, the problem hadn't been the Belkin. I started playing with the router itself and the disconnections seemed to stop for maybe 12 hours. Then, I had 5 in about an hour while I was away from the computer.

Now, I thought of it being a cordless phone or other signal interfering, but that wouldn't matter when I first connected to the Belkin network, since God knows where that router was located. I thought downloading a new driver for the Truemobile might help, so I did. All went fine, but the problem still exists. I also updated the firmware for the router and talked to Dell support on the phone maybe 5 times. We've gone through so many attempts and, since the problem doesn't happen on demand, I'd wait a day or two and see what happened. Every time, the problem was there.

Finally, I was sent a refurbished wireless card as a last resort. Still, the problem remains! WHAT ELSE IS THERE?
 
I've been watching my AOL Instant Messanger program because it tracks when I get signed off. As such, I can see how many times the problem occurs. It has also happened while I was on the computer, but mostly when idle. Power management and hibernation settings are okay. Also, I've had other laptops use the wireless network with no problem.
 
It's odd how this problem came out of nowhere since my laptop was fine prior to my move, but these things can happen, I guess. I am supposed to call Dell back if the problem was still there after the card switch, I just figured I'd try on here first.
 
Thanks for the help!

2 Intern

 • 

28K Posts

March 10th, 2005 23:00

Which version of Windows is running on the computer that has the problem?

2 Intern

 • 

7.3K Posts

March 11th, 2005 00:00

Is it up to SP2?  Are you letting WZC control the wireless connections?  Have you put the latest firmware on the Linksys router?  Have you turned off the power management for the wireless card?

Message Edited by johnallg on 03-10-2005 09:24 PM

21 Posts

March 11th, 2005 00:00

That would be Windows XP.

2 Intern

 • 

7.9K Posts

March 11th, 2005 01:00

when you say "there were many wireless signals to use" I think you nailed the problem on the head -- if it's an appartment with tons of access points broadcasting (and presumably even more with SSID disabled) then you're going to get interference.  you might try installing netstumbler (and removing tcp/ip so you don't break into anyone elses network again!) and seeing what channel most of the access points are on.  you ideally want 1,6, or 11 -- so pick whichever those appears to have the weakest signal and or number of APs and set your router to that

4.4K Posts

March 11th, 2005 02:00

Brian,

You might also want to look at  this article from smallnetbuilder.com entitled "When Wireless LANs Collide!".

Jim

21 Posts

March 11th, 2005 02:00

To answer the first question, yes I do have SP2 as well as the other features set as asked. I had mentioned that in my first post since that was what Dell had covered in one of the 5 phone calls I made to them.

As for the other suggestion, I'll look into it and see what happens. Thanks for the suggestions, all!

21 Posts

March 11th, 2005 02:00

Great site, thanks.

Question, however. If my girlfriend's iBook can stay connected to my network while I am being disconnected, wouldn't that rule out the network being the problem?

Thanks again.

21 Posts

March 11th, 2005 03:00

And we thank Microsoft for this. ;)

4.4K Posts

March 11th, 2005 03:00

Brian,

No, because the iBook isn't running XP. Microsoft tried to make it easy to locate available wireless networks. In the process, they made it easy to find ones other than yours! :smileywink:

Jim

4.4K Posts

March 11th, 2005 04:00

Brian,

Yep...who needs NetStumbler when we have XP? :smileyvery-happy:

Jim

415 Posts

March 12th, 2005 02:00

This page has a link to a Microsoft article that explains their WZC "design feature" that drops the connection.

March 12th, 2005 03:00

I have also noticed that if you are getting a stronger signal from another router, it will connect to the strongest signal. One thing you might try is to check and see what your preferred networks are and get rid of the ones that you don't use. The one that you are connecting to, move it to the top.

0 events found

No Events found!

Top