Wireless connectivity problems.

Hi Fluxorion,

It would be annoying when the new computer fails to connect properly to the wireless network. I suggest you to update the BIOS, wireless card drivers and check if it fixes the issue. To download the drivers, please visit the following link and enter the “Service Tag” in the “Yes” section and click “Submit”:
http://dell.to/YFr4GW

The next page will display the compatible drivers for the laptop. Please click on BIOS and then on “Network”, download and install the drivers listed. Please move the laptop closer to the router (within 30 feet) to receive a stronger signal and let me know if you need further assistance.

Both the bios and network drivers were up to date but I reinstalled both anyways. No luck. The signal strength from the router is also fine. It's really weird. If I connect to another network, it seems to have no problem(not fully tested) and then if I try to connect to my network after connecting to a different network, it connects no problem until the computer is turned off or put to sleep or alternatively after quite a bit of time has passed. The other night it just dropped the network...

Hi Fluxorion,

Thank you for your reply and for providing and update on the status. I apologize for the delay in responding to your post.

I suggest you to change the wireless channel from 11 to 6 in the wireless card properties in Device Manager and check if it fixes the issue.

Please let me know if you need further assistance.

I am not entirely sure what you mean. Doesn't the laptop take the wireless channel from the router?

Hi Fluxorion,

Thank you for your reply. The wireless card would take the default channel number from the router. However, there could disturbances if other wireless equipment such as cordless telephones that may be using the same channel. Hence changing the channel will reduce this interference.

Please let me know if you need further assistance.

Hi Fluxorion, unfortunately we have not received feedback from you on this topic. If you need continued support, please respond to this post.

My router channel is set to auto. Not sure how, or if I can, change that on my laptop. I went to the device manager as you said, but I see no options for it.

Hi Fluxorion,

Thank you for your reply and for providing an update on the status.  I suggest you to restart the router connect the laptop to the network and check if it fixes the issue. Also run the online component Diagnostics on the Network Card by visiting the following link:
http://dell.to/QhZhXV

Please let me know about your findings.

My router has been reset since this whole deal started when we updated the firmware for it, hoping that would solve the problem. Also, I ran the diagnostics as well, It did not find a problem with anything on my computer.

Hi Fluxorion,

Thank you for all steps that you have tried so far. I suggest you to connect the laptop to the router using a wired connection and let me know if the same issue occurs. Check if this issue occurs in “Safe Mode with Networking” and the make and model of the router.  I have added you as a friend. Please accept my friend request by clicking on my name ‘DELL-Rajath N’ highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide the system’s Service Tag and contact details (including the name on the account) so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message. Please let me know if this helps.

It hasn't occcured in a while now... not that I changed anything. I'll give it a bit more time and see what happens.

Hi Fluxorion,

Thank you for your reply and for providing an update on the status. Please let me know if you need further assistance.

Hi Fluxorion, unfortunately we have not received feedback from you on this topic. If you need continued support, please respond to my post. Other community members who need assistance please start your own topic in a new thread.