sha,

Simple things to try first.

Power off the ISP Modem/router and your wireless router(if any). Wait 30 seconds. Turn on the ISP modem/router. Wait 15 seconds, then turn on the wireless router(if any)

Can you connect.

Also go to device manager and under your 1390 adapter, click advanced and change the antenna diversity from auto to aux.

What happens?

Rick

Thanks Rick.

I tried with the things which you have suggested but still not working. FYI In my machine I am having win xp sp3.

rgds,

sha

sha,

Try pressing Fn and F2 to turn on the card, maybe F2 or does the computer have a switch?

Was the operating system recently reinstalled?

Try posting an ipconfig /all log. Maybe it will tell us something.

Rick

 Hi,

I pressed F2 and fn f2 but no luck... I havent installed OS recently, may be XP SP3 installed recently.

ipconfig/all:

Windows IP Configuration

        Host Name . . . . . . . . . . . . : Opportunity
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Hybrid
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : cable.virginmedia.net

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . : cable.virginmedia.net
        Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
        Physical Address. . . . . . . . . : 00-15-C5-C8-77-76
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.0.104
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.0.1
        DHCP Server . . . . . . . . . . . : 192.168.0.1
        DNS Servers . . . . . . . . . . . : 192.168.0.1
        Lease Obtained. . . . . . . . . . : 21 June 2010 20:59:22
        Lease Expires . . . . . . . . . . : 28 June 2010 20:59:22

Ethernet adapter Wireless Network Connection 2:

        Media State . . . . . . . . . . . : Media disconnected
        Description . . . . . . . . . . . : Dell Wireless 1390 WLAN Mini-Card
        Physical Address. . . . . . . . . : 00-18-F3-F8-10-FA

thanks

sha

sha,

So you can conect with the Ethernet cable.

Go to device manager. Does the 1390 WLAN Card show up there? If so, right click on it, and left click enable, if it's an option. Any yellow exclaimination marks or red'x while there?

Did you try restarting the computer in the safe mode, tap F8 on startup, and try safe mode with networking?

Did you try running WinSock XP Fix

Rick

So you can conect with the Ethernet cable.

 -- Yes

Go to device manager. Does the 1390 WLAN Card show up there? If so, right click on it, and left click enable, if it's an option. Any yellow exclaimination marks or red'x while there?

 -- already enabled, no yellow exclaimination marks or red'x.

Did you try restarting the computer in the safe mode, tap F8 on startup, and try safe mode with networking?

 -- Yes

Did you try running WinSock XP Fix

-- Yes

I tried all you have mentioned above but no luck.

rgds

sha

 jjayshaa,

Did you ever update the firmware in the wireless router?

What channel is the wireless router using? Try channel 11.

What type of security? I use these Recommended Wireless Router Settings and have no problems with any wireless devices connecting to my network.

Unplug the ethernet cable and restart your computer. Turn on the wireless card. Press Fn and F2 on most computers, F2 on a few or some have a switch.

Rick

Hi,

I managed to solve the issue. Thank you very much ricky for your support.

Solution:

1. Uninstall Norton anti virus

2. Uninstall DELL 1390 Driver 

3. Install DELL 1390 Driver

sha

Sha,

Brilliant point. I was told that when Norton expires, it will not allow the computer to connect to the internet.

Glad you got it working! :emotion-21: Thanks for posting back.

Take care,

Rick