Wireless issues with 1505 laptop

Question

I have an Inspiron 6400/E 1505 laptop with a DW 1390 wireless minicard that is managed by the installed Dell wireless WLAN utility .(I know this because I have tried to fix my connection by reading all the tech support papers. ) It works fine connected to my wired router with two other computers but I want to be wireless with that one. I tried to connect wirelessly using a Linksys  WRT54GS  with SpeedBooster. I never could connect wirelessly even though  I called their tech support and updated the firmware.  I even called Dell support to see if I had a defective wireless card.  The tech recommended that I go to a Starbucks and see if I could connect wirelessly there. I did and I could not.  I could see the connection and I used the Dell utility just like the tech support page said to, but when I hit 'connect' nothing happened.   He also said not to use a router with speed booster.  Mcafee security center is installed for my firewall , virus and spyware protection.  I am afraid to purchase another wireless router since I couldn't fix the problem with the first one or get it to work at Starbucks.   I have tried to read all the tech support docs. but I just cannot figure this out and I would appreciate some help.

mkkloe · Answer

I don't feel comfortable doing this myself.  I have paid for support. Can't I take it somewhere to  have someone  competent look at it?

volcano11 · Answer

Check to make sure the MiniCard is firmly seated and the antenna wires are firmly connected.  See the followiing:   http://support.dell.com/support/edocs/systems/latd520/en/sm_en/cards.htm#wp1015787   Steve

volcano11 · Answer

It involves unscrewing one screw and opening the door on the bottom of the computer.  I don't see how anyone can be a computer owner and not be able to do this, but it's your choice.  You will have to call Dell Tech Support.   Steve

volcano11 · Answer

Call Dell Tech Support.  sorry   Steve

mkkloe · Answer

Steve: Thanks for the info.  After I unscrew one screw and open the door-what next? How do I know if the wires are loose or not?   I have seen posts where 'computer owners' don't even know how to get to the device manager so don't slam me because I don't want to open the back of my computer.    You may have the knowledge and experience but I don't want to damage my computer.  See note below from the link you sent me,   'Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty'

Networking, Internet, & Bluetooth

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