Wireless Network Does Not Work After Auto Update

Which version of Windows?  What was the update?  As a troubleshooting step, if you boot into Safe Mode with Network Support, does your wireless connection work?

 

Steve

I have Windows XP. The 3 Windows automatic updates occurred on Jan 9 and include: Windows Malicious Software Removal Tool - January 2008 (KB890830), Security Update for Windows XP (KB941644) and, Security Update for Windows XP (KB943485).  I removed the 2 security updates with Add\Remove but didn’t have that option with the software removal tool. ?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

 

Other things I tried which were all unsuccessful include restoring the system to the point before the updates and removing and reinstalling McAfee. I can connect to my wireless network with another computer so I know it works.  When I try to connect with the problem computer it indicates that there is a good connection but gives an error: “internet explorer can not display the webpage”.

 

I tried to start in safe mode but I can’t figure out how to do it.  The directions I got were wrong.

 

Any ideas to reestablish connectivity?

 

Thanks,

 

Bill

Rimrock2

When you boot into safe mode you are presented with a series of choices.

Choose the "Safe mode with network support" option..this will load the necessary generic drivers to enable your system to connect to your network

Steve (Volcano11),

 

I booted up in safe mode and Internet Explorer still gives me the same error message: can not display he webpage.  I read somewhere that the wireless might not work when in safe mode.  Any ideas now?

 

Thanks, Bill

To help troubleshoot this problem, on the computer with the problem, go to Start > Run and type cmd then click OK. In the command prompt window that opens, type ipconfig /all then hit the enter key. Write down the output from this command or select it and save it to a txt file, then copy this output into a reply to this message.

 

Steve

Steve,  Here you go.  Thank you for troubleshooting this with me.  Bill

 

Microsoft Windows XP [Version 5.1.2600]

(C) Copyright 1985-2001 Microsoft Corp.

?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> 

C:\Documents and Settings\William>ipconfig /all

 

Windows IP Configuration

 

        Host Name . . . . . . . . . . . . : D9TY0391ServTag

        Primary Dns Suffix  . . . . . . . :

        Node Type . . . . . . . . . . . . : Hybrid

        IP Routing Enabled. . . . . . . . : No

        WINS Proxy Enabled. . . . . . . . : No

 

Ethernet adapter Local Area Connection:

 

        Connection-specific DNS Suffix  . :

        Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont

roller

        Physical Address. . . . . . . . . : 00-14-22-E8-21-0E

        Dhcp Enabled. . . . . . . . . . . : Yes

        Autoconfiguration Enabled . . . . : Yes

        IP Address. . . . . . . . . . . . : 192.168.1.5

        Subnet Mask . . . . . . . . . . . : 255.255.255.0

        Default Gateway . . . . . . . . . : 192.168.1.1

        DHCP Server . . . . . . . . . . . : 192.168.1.1

        DNS Servers . . . . . . . . . . . : 192.168.1.1

        Lease Obtained. . . . . . . . . . : Sunday, January 13, 2008 9:09:14 PM

        Lease Expires . . . . . . . . . . : Monday, January 14, 2008 6:57:49 PM

 

Ethernet adapter Wireless Network Connection:

 

        Connection-specific DNS Suffix  . :

        Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2915ABG Networ

k Connection

        Physical Address. . . . . . . . . : 00-13-CE-BE-74-49

        Dhcp Enabled. . . . . . . . . . . : Yes

        Autoconfiguration Enabled . . . . : Yes

        IP Address. . . . . . . . . . . . : 192.168.1.4

        Subnet Mask . . . . . . . . . . . : 255.255.255.0

        Default Gateway . . . . . . . . . : 192.168.1.1

        DHCP Server . . . . . . . . . . . : 192.168.1.1

        DNS Servers . . . . . . . . . . . : 192.168.1.1

        Lease Obtained. . . . . . . . . . : Sunday, January 13, 2008 9:09:20 PM

        Lease Expires . . . . . . . . . . : Monday, January 14, 2008 8:56:53 PM

 

Ethernet adapter Bluetooth Network Connection:

 

        ?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com:office:smarttags" />MediaState . . . . . . . . . . . : Media disconnected

        Description . . . . . . . . . . . : Bluetooth Device (Personal Area Netw

ork)

        Physical Address. . . . . . . . . : 00-0D-3A-A7-D2-3F

 

C:\Documents and Settings\William>

Both network adapters are connecting to your router just fine, as they are both getting a valid IP address from the router. 

 

You said you booted to Safe Mode and did not have success.  I had asked you to boot to Safe Mode with Network Support.  Did you actually do that or just boot to Safe Mode?

 

Try running lspfix from Here.

 

Steve

Yes, I booted up in Safe Mode with Network Support without any luck.    I will try this ispfix after work today.  Thank you very much.  Bill

Well, I ran LSPfix and no problems were found, there was nothing in the remove box and no changes were necessary.  I also ran WinsockXPFix and that didn't help either.  Any other suggestions?  Thanks, Bill   

I have been assuming 2 things here.  One that the problem was somehow due to the Windows update and two, that because Netgear said your router was OK, I assumed that to be correct.  It is never never safe to assume anything in these situations, so let's try some other things to eliminate some possibilities.  What kind of internet connection do you have?  Is it cable or dsl? 

 

The first thing to try is to unplug your broadband modem, unplug your router, and turn off all computers.  Wait 5 minutes.  Turn on the modem and wait a few more minutes, then turn on the router and wait another minute or so.  Then turn on the computers.   Does the problem computer now have an internet connection?  Is it getting a valid IP address?

 

If it has a connection, the problem is solved.  If it doesn't have an internet connection, but it is getting a valid IP address, then we are back where we started.  You need to tell me if your connection is cable or dsl before we can go to the next step.

 

Steve 

 

 

Steve, maybe it's his browers.

 

Which browser are you using?

 

 

I unplugged and replugged everything per your instructions and still can't establish a wireless connection with this laptop.

 

I have a cable connection.

 

I think I am aquiring a valid IP address, but let me know how to check it and i will confirm.

 

My browser is Internet Explorer Version 7.0.  Perhaps I should uninstall and reinstall it?  If so, how do I do that?

 

Please advise next steps.

 

Thanks,

 

Bill 

 

 

A valid ip address when you are plugged into the router is something in the range 192.168.1.xxx, like you got in the ipconfig output you posted.  

 

The next step is to try a wired connection directly to the cable modem.   To do this, follow the reset instructions in my last post (turning everything off and waiting as explained), only this time connect an ethernet cable from the problem computer to the modem instead of the router.  (note that you will have to go through the reset procedure again when you reconnect the router).  With the computer connected directly to the modem, a valid ip address will be completely different.  Let me know what it is.

 

Rick (PudgyOne) makes a good point, it could your browser.  Pending the results of the test above, we will test that next.

 

Steve

I do have a valid IP address.  For my LAN it is 192.168.1.2; for my wireless network it is 192.168.13.  When I set up with my ethernet cable hooked to the directly to the modem instead of the router it is it is 69.144.154.51.

 

Please advsie.  Thank, Bill

 

The 69.144 address looks like a valid IP address for your ISP, thus you seem to be connecting to these devices, but something is blocking the internet connection.

 

Try the following and let me know the results

 

Open a command prompt window again, then type the following

 

ping dell.com then hit the Enter key.  What happens?

 

Now type the following in the command prompt window

 

ping 143.166.63.38 then hit the Enter key.  What happens?

 

Steve