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Rimrock2

14 Posts

30719

January 13th, 2008 16:00

Wireless Network Does Not Work After Auto Update

There was an automatic update on my Dell Inspiron 9300 laptop last week and since then I have not been able to access the internet using my wireless network. I know the wireless network is set up and works correctly because I can acess it with another laptop.  I spent 2 hours on the phone with the NETGEAR technical folks who insist the problem is not with their router - by the way they were very helpful even though we didn't get the poblem fixed.   I also disabled the McAfee Security software thinking that had something to do with it, but it still does not work.  Any ideas to try and fix the problem?  Thanks,  Bill

Rimrock2

14 Posts

January 16th, 2008 03:00

Steve,

 

For clarification, my earlier ping results were with a disconnected ethernet cable (keep in mind that my laptop still indicates a strong wireless connection but I cna not connect to the internet with it).  The results of the ping dell.com are included in the earlier reply. 

 

Below are the results from the new ping request.  This time I left the ethernet cable plugged into the router.

 

Thank you, Bill  

 

 

C:\Documents and Settings\William>ping dell.com?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

 

Pinging dell.com [143.166.224.244] with 32 bytes of data:

 

Reply from 143.166.224.244: bytes=32 time=57ms TTL=238

Reply from 143.166.224.244: bytes=32 time=57ms TTL=238

Reply from 143.166.224.244: bytes=32 time=58ms TTL=238

Reply from 143.166.224.244: bytes=32 time=58ms TTL=238

 

Ping statistics for 143.166.224.244:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 57ms, Maximum = 58ms, Average = 57ms

 

C:\Documents and Settings\William>ping 143.166.63.38

 

Pinging 143.166.63.38 with 32 bytes of data:

 

Request timed out.

Request timed out.

Request timed out.

Request timed out.

 

Ping statistics for 143.166.63.38:

    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

 

C:\Documents and Settings\William>

volcano11

2 Intern

 • 

28K Posts

January 16th, 2008 03:00

You forgot to include the results of pinging dell.com, but I suspect that timed out as well.
 
Since it is dangerous to assume anything here, did you run the ping command at the same time you had a valid ip address?  Were you connected directly to the modem or to the router?
 
Steve
 
 

Rimrock2

14 Posts

January 16th, 2008 03:00

Here are the results from the ping request.

 

Microsoft Windows XP [Version 5.1.2600]?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

(C) Copyright 1985-2001 Microsoft Corp.

 

C:\Documents and Settings\William>ping dell.com

?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com:office:smarttags" />Ping request could not find host dell.com. Please check the name and try again.

 

C:\Documents and Settings\William>ping 143.166.63.38

 

Pinging 143.166.63.38 with 32 bytes of data:

 

Request timed out.

Request timed out.

Request timed out.

Request timed out.

 

Ping statistics for 143.166.63.38:

    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

 

C:\Documents and Settings\William>

 

Thanks, Bill

volcano11

2 Intern

 • 

28K Posts

January 16th, 2008 04:00

The text of your ping results are getting garbled.  Are you copying and pasting from something like Microsoft Word?
 
The ping to the ip address failed because I gave you the wrong IP address (I read it wrong because of my poor vision this late at night).  It should have been 143.166. 83.38.  No matter, because the results of pinging dell.com tell us that you are resolving the dns address which would be essential for successfully connecting to the internet.
 
Without changing anything, are you able to connect to the internet through internet explorer (i.e. with the ethernet cable plugged into the router)?
 
Since you were able to successfully ping dell.com, you are connecting to the internet, what we are now trying to see is if something is blocking Internet Explorer.  One step at a time and we will eventually solve this problem.
 
Steve
 
 
 

Rimrock2

14 Posts

January 16th, 2008 10:00

One step at a time, and I do appreciate your assistance.  Sorry about the wierd text - I was copying and pasting from Word and it does wierd things - I'll try editing it out or use a different approach.
 
Without changing anything, yes, I am able to connect to the internet through Internet Explorer (ver 7) with the ethernet cable plugged into the router.
 
Thanks, Bill  
 
 

volcano11

2 Intern

 • 

28K Posts

January 16th, 2008 13:00

Ok, that isolates the problem somewhat.   We now know that the router is connecting to the internet and that there is nothing blocking Internet Explorer from connecting to the internet.   It is a problem exclusively with your wireless connection.
 
 
Let's try reinstalling the drivers for your wireless adapter.  First, go to the following site and download the drivers installation file (don't run the downloaded file yet):
 
 
Next, boot into Safe Mode, go into Device Manager, expand the listing for network adapters, right click the wireless adapter and select Uninstall.   Now boot into Normal Mode, cancel the New Hardware Wizard if it starts, then run the downloaded file to reinstall the drivers.  
 
Let us know if wireless now works.
 
Steve
 

Rimrock2

14 Posts

January 18th, 2008 01:00

OK, I followed your directions and had no problem implementing them.  Unfortunately, it did not correct the problem - it is exactly the same.  Bummer.  Please advise next step.  Thank you, Bill 

volcano11

2 Intern

 • 

28K Posts

January 18th, 2008 03:00

Bill,
 
I'm sorry, but I am running out of ideas.  We seem to have eliminated most of the possibilities and I can't figure out what were missing.  Let me just summarize and you tell me if I have any of this wrong.
 
The wireless works on other computers, seemingly eliminating the router and even the wireless part of the router.
 
A wired connection from the problem computer to the router  works, seemingly eliminating Internet Explorer, a corrupt Winsock stack, and firewalls as the problem.
 
The wireless connection does indeed connect to the router and obtains an ip address and it can ping addresses out on the internet, thus saying it can see beyond your local network.  This seems to further eliminate the router.
 
The wireless does not work when you boot to Safe Mode with Networking, seemingly eliminating programs that run in the background in Normal Mode as the cause of the problem.
 
The problem started after a Windows update, but did not go away when removing the updates.
 
Is any of this wrong?  Can you (or anyone else out there, for that matter) see something we haven't tried?
 
Steve

PudgyOne

9 Legend

 • 

30.3K Posts

January 18th, 2008 07:00

I have been looking at this also. Steve is pretty good at these things.
 
My last guesses would be what do you see in network connections.
 
Delete/remove the stored wireless profile for connecting with your wireless router.
 
Now try to connect to it again, using the right encryption and the right password. I'm thinking that maybe the password or the encryption might be wrong. If you want to narrow it down, Try the password first, then try deleting the profile and start over.
 
The only other thing I see is I was having trouble staying connected using Intel ProSet Wireless version 11.
 
Another member suggested using R138747.exe which is for a 3945ABG network connector. I tried it and I am staying connected.
 
Very last resort would be to press and hold the reset button in the Netgear router for 30 seconds. This will take everything back to factory settings.
 
http://www.routerlogin.com/basicsetting.htm type your username and password
 
This time, change your SSID name
Broiadcast SSID
Use WPA security
 
b and g mode
 
use channel 1, 6 or 11
 
Under LAN IP setup make sure this box is checked
Use Router as DHCP Server
 
Address reservation
and look to make sure NO Mac addresses are being used. If there are some listed. delete them.
 
apply changes
 
If this works, you have to change the other computers and devices that are connected.
 


Message Edited by PudgyOne on 01-18-2008 04:37 AM

Rimrock2

14 Posts

January 18th, 2008 17:00

Steve, Your summary is correct.  Thank you very much for your interest and ideas.  I learned a lot along the way even though we didn't get the problem fixed.  I have made an appointment with the Geek Squad for Jan 26 to see if they can fix it.  I will give you an update then.  Thanks,  Bill
 

Rimrock2

14 Posts

February 5th, 2008 11:00

Here's an update on this problem.  I had Geek Squad come out and diagnose the problem to be a bad wireless network adaptor.  The Geek worked hard on it but after a few hours was convinced that that was the problem.  I bought one, installed it and the wireless connection now works fine.  Yea!       

 

  

 

 

 

volcano11

2 Intern

 • 

28K Posts

February 5th, 2008 19:00

Thanks for letting us know.  That kind of problem is always difficult to solve over the internet, espcially when it occures coincidentilly with a Windows update.   Good luck in keeping it all working.

 

Steve

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