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January 3rd, 2014 09:00
Wireless Network not recognized after new install
I have a Studio 1569 on which I had to reinstall windows. Afterwards I can't get the wireless network up. I've tried reinstalling the drivers in the suggested order twice now and still the network controller is not recognized. Anyone know a fix for this situation
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PudgyOne
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January 3rd, 2014 17:00
Jaell,
When you reinstalled the operating system, did you install the Dell System Software(if applicable) and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order
Start with the Dell System Software and the chipset drivers and follow the list.
Rick
Jaell
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January 4th, 2014 12:00
Thanks, I retried this but no joy. Do I need to uninstall the existing drivers?
Of note I looked in the Device Manager and a Network Controller is showing up as a device with an unknown manufacturer. There is a second device showing up as an unknown device as well.
PudgyOne
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January 4th, 2014 13:00
Jaell,
Download and install in this exact order...
Dell System Software Utility
Intel Mobile Chipset, PM45 Express Chipset Family, GM45 Express Chipset Family, (R) Mobile Chipset, PM55 Express Chipset Family, Cantiga Chipset, HM57 Express Chipset Family, HM55 Express Chipset Family, v.9.1.1.1020, A02