Wireless network not working....Help,please...

Question

OK. I am reposting, because nobody seems to have any answers. Intel told me to contact Dell, and well, Dell is not very helpful. Any help would be appreciated. Thank you in advance. Here it goes again.

I wasn't really sure which board to post this on, but I really hope that someone can help, because I have tried everything, and nothing works, I have been without my wireless connection for over 2 weeks now. Here is the problem I have a Dell Inspiron 6000, less than 1 year old. In my device manager it has a big yellow exclamation point. It
states that it cannot start error code 10. It says that adapter state not
found, and it also states that no supported wireless adapters available on
this system. It has been working just fine up until two weeks ago and now the
wireless just won't work, I have tried rolling back the driver, uninstalling it and reinstalling it
already and it still does not work. when I try to modify or reinstall the
software it totally crashes my computer, I have even had to restore my computer
back to 3 weeks ago, and it still is not working at all. When I try to reinstall the software it completely crashes to the blue screen, and I have to start in safe mode and do a system restore. Please
let me know if you can help. Thank you very much.
Sherri

volcano11 · Answer

It looks plain and simple to me - you have a fualty wireless adapter.  If you are under warranty, call Dell Tech Support, be polite, and insist that your wireless adapter be replaced. Steve

cblock1025 · Answer

Sherri,   Ok First. do you have any warranty left with Dell? If you do then just give them a ring and they will guide through some troubleshooting and if they find out it is hardware then they will send someone to replace the wireless nic.   Now if you do not have any warranty left I can give you some tips. I would troubleshoot as a software problem since the adapter still shows up in your device manager. However, to test that it finds it go into your device manager and delete the device and then reboot. Once rebooted it should find it again pobably wanting some drivers if it can't find them. Ok if it finds it then it just might some problem with your software, if it doesn't then it is most probably your NIC. If it found it and it still doesn't work your best chance is just pop in your reload cds from dell and bring it back to factory settings. Make sure yu backup your data! . If you do not want to do that then you can test your wireless card somewhere else. Unscrew the back little door on your machine and pop it out find someone with another Dell that has wireless and pop it in. If you see the same behavior then you know for a fact that it is your wireless card.   Hope this helps, CB

Networking, Internet, & Bluetooth

Wireless network not working....Help,please...

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