2 Intern

 • 

28K Posts

August 17th, 2006 01:00

Have you tried power cycling the router and the computer?  Are you sure it's trying to connect to your wireless network and not someone else's?  Do you have any device that may be interferring with the wireless connection, like 2.4 Ghz cordless phones, for example?
 
Steve

9 Posts

August 17th, 2006 02:00

I've done the reset over and over, not sure on the phone issue...Could be the problem but I'm on the phone with Dell now!

9 Posts

August 17th, 2006 09:00

I'm thinking now it's the cordless phone, which is 2.4 GHz.  Anyway to avoid interference with it?  The good news is that I'm at least typing this posting from my laptop!

2 Intern

 • 

28K Posts

August 17th, 2006 12:00

Change the channel that the router uses to one of the extreme channels - 1 or 11.

Steve

9 Posts

August 17th, 2006 17:00

Only have channels 1 through 7.  It's on channel 6 right now.

2 Intern

 • 

28K Posts

August 17th, 2006 18:00

6 is the worst.  Change it to 1.

Steve

9 Posts

August 17th, 2006 19:00

That's strange, 6 is what the helpful person at Dell set it at!  Switched it to 1.

2 Intern

 • 

28K Posts

August 17th, 2006 20:00

To eliminate the possiblity of the phones entirely, have you tried temporarily unplugging the base stations while testing the wireless network?  Does that help any?
 
Steve

9 Posts

August 17th, 2006 20:00

Thanks for your help.  The laptop still isn't working properly.

2 Intern

 • 

28K Posts

August 17th, 2006 20:00

Nearly all routers are shipped with the channel set to 6 by default.   6 is in the middle of the range and when cordless phones scan the channels they are most likely to end up at 6 as they go up and down the spectrum.  Most 2.4 Ghz phones, cannot be set to a specific channel, thus they continually scan.  Thus, when trying to deal with interference from phones, it is always best to set it on a channel that will least likely be picked up by the phone.

Steve

9 Posts

August 17th, 2006 23:00

Hi.  I get a connection with the laptop and after about 5-10 minutes it freezes up.  Haven't disconnected the phone, just keep losing the signal.  Think it could be a problem with the router.  Trying to get help from Netgear now.

2 Intern

 • 

28K Posts

August 17th, 2006 23:00

Well, unplugging the phone for 5 to 10 minutes sounds like it would tell you whether or not the problem is with the phone, wouldn't it?

Steve

2 Intern

 • 

28K Posts

August 18th, 2006 00:00

It would really be appreciated if you told us what was causing the problem.  Thanks.

Steve

9 Posts

August 18th, 2006 00:00

I am all set!  Netgear solved it all and no problems as of yet!!!

9 Posts

August 18th, 2006 01:00

My Netgear set up was wrong.  It was WPA-PSK with only 6 channels and the mode was 270 MBPs .  Not it is WEP and g and b on channel 11, like you suggested earlier, but I wasn't able to get into because of the wrong set up.  Runs like a charm and I've learned how to make some changes!  Thanks for all your help!
No Events found!

Top