Wireless usb adapter

Question

I have installed a gigafast wireless router on my primary computer. When I try to access the gigafast mini wireless usb adapter on the other computer I receive the message "Network interface might be disabled or removed". I have contacted gigafast and they say that they have had some issues with this usb adapter with Dell PCs and that it is not detecting this device. Also that it may require a bios upgrade for dellplug and play.

Any ideas would be appreciated.

Thanks Jan.

NemesisDB · Answer

gigafast is lying to you -- simple as that.  what happens when you plug the usb adapter in?  do you hear anything?  does it light up?  does it appear in device manager?

pike9 · Answer

Nothing happens. I run the software that was included with the USB Adapter and I get the message "network interface might be disabled or removed". I have tried unplugging and replugging two or three times as well as rebooting the machine. In addition, other devices do work in the USB ports.

Thanks much for replying.

Jan.

NemesisDB · Answer

can you check in device manager (right click my computer, click properties, click the hardware tab and click device manager).  insert the usb device and see if it appears under network or if it appears as an unknown device.  if it appears as neither, there's a very good change the the device is broken -- in which case you will need to call tech support again and hope you don't get another idiot -- say it's not a dell if that helps

pike9 · Answer

After going into the device manager, I plugged the USB adapter in again and lo and behold a connection appeared in the lower right tab and is now working. There was nothing there previously.

Thanks you loads for your assistance. What do you think sparked it into recognizing the device?

pike9 · Answer

Again, thanks a lot!!!!

NemesisDB · Answer

not a clue ... unless it wasn't plugged in fully

Networking, Internet, & Bluetooth

Wireless usb adapter

Was this post helpful?