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14414
February 21st, 2008 17:00
Won't connect to any wireless network
I've got an Inspiron 6000 with a Dell Wireless 1470 Dual Band WLAN-PCI Card (running on XP) and I'm having the serious problems. When I first got my laptop it worked fine and then it just stopped out of the clear blue. It picks up the signal and says it is connected but the page never loads (i.e. the connection always times out). I've repaired connections, rolled back and re-installed drivers, switched to FireFox, tried starting it in safe mode and still nothing (and I don't have security enabled on my router). Oh, and it pings. Any suggestions? I'm getting desperate!
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volcano11
2 Intern
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28K Posts
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February 21st, 2008 20:00
To help troubleshoot this problem, on the computer with the problem, go to Start > Run and type cmd then click OK. In the command prompt window that opens, type ipconfig /all then hit the enter key. Write down the output from this command or select it and save it to a txt file, then copy this output into a reply to this message.
Steve
shutterbug93
9 Posts
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February 22nd, 2008 02:00
Host Name D43JWF81
Primary Dns Suffix
Node Type Hybrid
IP Routing Enabled Yes
WINS Proxy Enabled No
Ethernet adapter Local Area Connection 4
Media State Media disconnected
Description Broadcom 440x 10/100 Integrated Controller
Physical Address 00-12-3F-E6-FE-D5
Ethernet adapter Wireless Network Connection 4
Connection-specific DNS Suffix domain.invalid
Description Dell Wireless 1470 Dual WLAN Mini-PCI Card
Physical Address 00-14-A5-30-E9-2D
Dhcp Enabled Yes
Autoconfiguraiton Enabled Yes
IP Address 192.168.254.2
Subnet Mask 255.255.255.0
Default Gateway 192.168.254.254
DHCP Server 192.168.254.254
DNS Servers 192.168.254.254
192.168.254.254
Lease Obtained Thursday, February 21, 2008 8:00:25 PM
Lease Expires Monday, January 18, 2038 7:14:07 PM
volcano11
2 Intern
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28K Posts
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February 22nd, 2008 02:00
Wow. What make and model router is this? I've never seen one that has an IP address of 192.168.254.254.
It doesn't appear to be connecting to a valid domain server. Do you have other computers on this same network that can sucessfully make an internet connection to through this same router? If so, run the ipconfig command on one that makes a connection and post the results for comparison.
Steve
shutterbug93
9 Posts
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February 22nd, 2008 03:00
Windows IP Configuration
Host Name . . . . . . . . . . . . : PeggysBaby
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : domain.invalid
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : domain.invalid
Description . . . . . . . . . . . : VIA Rhine II Fast Ethernet Adapter
Physical Address. . . . . . . . . : 00-0E-A6-2F-E3-02
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.254.7
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.254.254
DHCP Server . . . . . . . . . . . : 192.168.254.254
DNS Servers . . . . . . . . . . . : 192.168.254.254
192.168.254.254
Lease Obtained. . . . . . . . . . : Thursday, February 21, 2008 6:58:54
AM
Lease Expires . . . . . . . . . . : Monday, January 18, 2038 7:14:07 PM
C:\Documents and Settings\Owner>
shutterbug93
9 Posts
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February 22nd, 2008 03:00
volcano11
2 Intern
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28K Posts
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February 22nd, 2008 04:00
Try the following.
Open the command prompt window again and type - ping dell.com then hit the Enter key. Does it get 4 valid replies or 4 time-outs?
Then, in the same command prompt window type - ping 143.166.83.38 then hit the Enter key. Does this get 4 valid replies or 4 time-outs?
Steve
volcano11
2 Intern
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28K Posts
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February 22nd, 2008 05:00
Well, those tests show that you are connecting to the internet and that it is able to resolve domain names into IP addresses. Something must be blocking the web browsers. Do you have any firewall programs running that may be blocking web browsing?
If you boot to Safe Mode with Network Support, can you connect to internet sites through Internet Explorer or Firefox?
Steve
volcano11
2 Intern
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28K Posts
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February 22nd, 2008 05:00
If there is something running in the background in Normal mode that is blocking the browser, then no it won't work in Normal mode. What this tells you is that there is something running in Normal mode that is blocking the web browser. It could be a firewall or all kinds of other things. The trick is find out what it is and stop it from running from startup in Normal mode.
The place to start is to go to Start > Run and type msconfig then hit the Enter key. Click on the startup tab and you will see a bunch of programs that run when your computer starts. But removing the check mark next to a program, it will prevent that program from running when your restart the computer. By trial and error, you should be able to figure out which of these items is causing your problem.
Steve
shutterbug93
9 Posts
0
February 22nd, 2008 05:00
shutterbug93
9 Posts
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February 22nd, 2008 05:00
shutterbug93
9 Posts
0
February 22nd, 2008 05:00
Reply from 143.166.224.224: bytes=32 time=86ms TTL=236
Reply from 143.166.224.224: bytes=32 time=90ms TTL=236
Reply from 143.166.224.224: bytes=32 time=90ms TTL=236
Reply from 143.166.224.224: bytes=32 time=91ms TTL=236
Ping statistics from 143.166.224.224:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 86ms, Maximum = 91ms, Average = 89ms
Pinging 143.166.83.38 with 32 bytes of data:
Replying from 143.166.83.38: bytes=32 time=101ms TTL=239
Replying from 143.166.83.38: bytes=32 time=102ms TTL=239
Replying from 143.166.83.38: bytes=32 time=100ms TTL=239
Replying from 143.166.83.38: bytes=32 time=101ms TTL=239
Ping statistics for 143.166.83.38:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 100ms, Maximum = 102ms, Average = 101ms