I feel your pain. Sounds like Dell has decided to take a hardline regarless of losing customers. I have only had my Mini 9 since yesterday and they won't let me buy a more expensive computer that fits my needs without paying a restocking fee.
If you ordered the wrong battery and Dell sent you what you ordered and it took you 20 days to notice your mistake then you really need to stop complaining and accept responsibility for your situation. If, however, Dell sent you an item that you did not order, you should absolutely fight this. If you used a credit card, dispute the transaction and do a chargeback. If not, consider using this escalation link:
unhappy100, if you received the wrong battery you should have no problems getting that taken care of (either the correct one sent out to replace it, or a return of that battery). If you can send me the order number (or any other reference number) for that incorrect battery, and the name the order was set up for, I'll be happy to look into it for you.
On the other side I have been buying DEll precision workstation computers for the last 9 years. They come with a 3 year warranty and when they go off warranty I buy a new one. My experience with support as been unreal it has been so GOOD. USA SUPPORT. No wait time to speak of. I even called just to ask a question. Had a problem called in the next day a dell rep was at my house doing the repair. If the precision workstation support was to go overseas (INDIA) I would be the first one leave DELL.
NotHappyCamper
3 Posts
0
February 12th, 2009 15:00
Hey UnHappy100,
I feel your pain. Sounds like Dell has decided to take a hardline regarless of losing customers. I have only had my Mini 9 since yesterday and they won't let me buy a more expensive computer that fits my needs without paying a restocking fee.
Sounds like DELL is moving the wrong direction.
Good luck!!
NemesisDB
2 Intern
•
7.9K Posts
0
February 12th, 2009 22:00
If you ordered the wrong battery and Dell sent you what you ordered and it took you 20 days to notice your mistake then you really need to stop complaining and accept responsibility for your situation. If, however, Dell sent you an item that you did not order, you should absolutely fight this. If you used a credit card, dispute the transaction and do a chargeback. If not, consider using this escalation link:
https://support.dell.com/support/topics/global.aspx/support/dellcare/outstanding_issues_care?c=us&l=en&s=gen
or contacting the BBB.
Larry R
2 Intern
•
1.7K Posts
0
February 13th, 2009 11:00
unhappy100, if you received the wrong battery you should have no problems getting that taken care of (either the correct one sent out to replace it, or a return of that battery). If you can send me the order number (or any other reference number) for that incorrect battery, and the name the order was set up for, I'll be happy to look into it for you.
reb1941
1 Message
0
February 13th, 2009 12:00
On the other side I have been buying DEll precision workstation computers for the last 9 years. They come with a 3 year warranty and when they go off warranty I buy a new one. My experience with support as been unreal it has been so GOOD. USA SUPPORT. No wait time to speak of. I even called just to ask a question. Had a problem called in the next day a dell rep was at my house doing the repair. If the precision workstation support was to go overseas (INDIA) I would be the first one leave DELL.