Complaint

Hi mistydward1980.

I sent an email to Dell-Lorna to ask for assistance. I don`t know if she is on vacation, but if she is, I`ll find some one else. A lot of people take vacation around the holidays.

Hi Misty,

I am happy to assist you while Robert is away. Please reply to me privately by clicking on my name in blue. On the next page, please select the email icon and provide the following customer account information.

Name:
Email Address:
Shipping Address:
Phone Number:
Service Tag Number:
Order Number:

Thank you,

Lorna

Hi Misty,  

I am just following up on your exchange system. According to the FedEx website, the exchange was delivered Dec 6, 2012 10:51 AM. There should have been a return shipping label included in the box for the return of the original system. If not, please let me know and I can send it to your email address.  

I trust you are happy with the new system and it is functioning properly. Please let me know if I may be of any further assistance in this matter.  

Thank you for choosing Dell, Inc.,

Lorna

i have complaint about your order support section.

i bought my alienware x51 in blackfriday and since the Fedex cant locate my shipping address in university,i plan to replace the order with my home address.i contact with your customer service with over 5 calls from Dec 14th-21st.,i also filled your form and responded  your email with my new shipping address.but nothing happened. the man says that he just deleted my address. you still sent my PC back and chose the refund option. In the end ,the whole case costs me nearly one month and i didn't even see the PC. 

it would be a good choice if i buy another X51 now,but i don't have the 100 discount in blackfriday,do i?

Thank you for your attention to this matter.

reference to case # <ADMIN NOTE: Reference no. removed per privacy policy> .the Order # <ADMIN NOTE: Order no. removed per privacy policy>

Hi Sir,

i bought DELL laptop on 24 Oct 2012. i am now facing a technical problem regarding it.

One of the USB ports of the Laptop is not working at all...

I need ur Technical Support. Please suggest me what should i do...??

I'm going to start out as this purchase has been the most frustrating one that I have ever had.

To fix the problem Dell could have sent a replacement lap top and then had me return my new laptop .. rather than offered to have a tech..come out to fix a brand new one that never worked in the 1st place!  Day 1 it could not boot up due to not reading the video card.  It seemed, they were relentless in trying to get me to keep the lap top.

I cannot tell you how frustrating this entire experience has been!  I have owned 3 other Dell PC's 2 lap tops and 1 pc.  Just to return my lap top took more than 7 phone calls.  I lost track of how many times I actually called and how many minutes I used.  The 1st call the person kept quoting the warranty period, this went on more than 4 times! then I got transferred and then disconnected. I had not even had the computer 1 hour!

I finally got an answer today after 3 more calls that I could return the lap top, this after days of calls and several disconnects or hang ups. 

Dell I hope you get back on track trying to keep a customer "I perceived that you- Dell did not want this lap top back.  In the mean time a customer is conceivably lost.

ADMIN NOTE:  Post has been locked due to age.  If you have a similar question, please post on the Customer Care Board.  Thanks.