This is a users helping users forum, not a way to contact Dell.
Third party contractors are probably handled somewhere in the Customer Service/Support section but you would need to contact Dell direct. I used to manage a hardware help desk for a Federal Government Agency, in order for my help desk techs to take and troubleshoot Dell PC problems they had to be certified by Dell, including taking a test. My help desk techs were troubleshooting IBM PC's and many other vendor brand PC's and then turning in trouble reports with (usually) exactly what part needed replacement. That was not good enough for Dell, they had their own certification process. Thus the first step you should take is contacting Dell to find out how to get certified, and once you are certified you can then investigate or apply for a 3rd party maintenance contract (which is basically going to customers sites and replacing parts) either directly or through the existing 3rd party contractor(s). The Contractors that had maintenance contracts for our equipment, such as IBM or UNISYS, negotiated with sub-contractors (which is what you are looking at) directly for locations that they did not have their own tech's. Thus this is another reason for contacting the Dell 3rd party contractors rather than Dell.
fireberd
9 Legend
•
33.4K Posts
0
July 17th, 2009 12:00
This is a users helping users forum, not a way to contact Dell.
Third party contractors are probably handled somewhere in the Customer Service/Support section but you would need to contact Dell direct. I used to manage a hardware help desk for a Federal Government Agency, in order for my help desk techs to take and troubleshoot Dell PC problems they had to be certified by Dell, including taking a test. My help desk techs were troubleshooting IBM PC's and many other vendor brand PC's and then turning in trouble reports with (usually) exactly what part needed replacement. That was not good enough for Dell, they had their own certification process. Thus the first step you should take is contacting Dell to find out how to get certified, and once you are certified you can then investigate or apply for a 3rd party maintenance contract (which is basically going to customers sites and replacing parts) either directly or through the existing 3rd party contractor(s). The Contractors that had maintenance contracts for our equipment, such as IBM or UNISYS, negotiated with sub-contractors (which is what you are looking at) directly for locations that they did not have their own tech's. Thus this is another reason for contacting the Dell 3rd party contractors rather than Dell.
shesagordie
10 Elder
•
46K Posts
0
July 17th, 2009 16:00
Deleted.