Cancel that order if you can but they will probably make that a nightmare for you too. Then RUN from Dell as fast as you can. They do not care about their customers anymore.
I agree -- they don't seem to care about their customers any longer -- I have been trying to get thru to someone in Customer Care for 2 days only to be put on HOLD again and again.
Here's my sad story, written in real time tonight, in two parts:
8:10 PM PST update: after waiting for 45 minutes, an operator told me they were closed. She refused to take 2 min to look up my order, or to allow me to speak to a manager or supervisor. It's like I walked into their Customer Serv center, waited and spoke with one person, waited again for the second person he referred me to, then waited again for the 3rd person he referred me to. Then after 45 min total, I was told by the 3rd person "We're closed" and they kicked me out of the Center. Truly, truly appalling.
My original comment:
I write this while on-hold... for the 3rd time tonight as Dell shuffles me around, now to the 3rd person.
Last night I was on hold for 51 minutes - and my phone has a timer, so I'm not kidding.
Worst of all, they appear to be dishonest: I ordered a product that they said ships in 24 hours. It did not, and the website was useless. Last night, after the 50 min on hold, the rep assured me the product had been shipped and gave me a tracking number (that still does not show on Dell's website).
Tonight the UPS site says 'electronic billing' only received - no package!
So here I am 4 days after placing the order that was supposed to be shipped in 24 hours. It has not been shipped and it's near impossible to get a live person with a straight answer. My daughter's Christmas is at risk... so again, I am truly, respectfully, but honestly appalled.
I am currently on hold to cancel my order, not my first choice but I don't feel I have much choice. I will be purchasing a competitor system after hanging up that is guaranteed for Christmas delivery. At this point I'm viewing this system as a two year interim system until what she (the "gift receiver") wants is readily available.
This morning (12/17/09) I had an email conversation with a competitor's sales agent, this agent explained the system I truly want is backordered until April 2010, it is very similar to the build I did with the Studio 17 on 11/21. Based on this conversation and reading between the lines it appears there are some compatibility issues with RAM, processors and motherboards. Now, I'm no where close to defending Dell, this wall of silence is troubling to say the least. If there is an issue tell us, please. But the excuses run the gambit from overwhelmed with orders to backordered blu-ray, chassis etc, etc, etc. This makes customers wary and weary of trusting Dell as a whole.
Well I've completed my cancellation (in 10 minutes or less, no less, and no fighting or arguing), and ordered my new system. Yay me. :(
ieee488
4 Operator
•
11.1K Posts
0
December 13th, 2009 20:00
That ship date of 12/25 could change also. I wouldn't bank on it.
Randy L H
5 Posts
0
December 15th, 2009 14:00
Cancel that order if you can but they will probably make that a nightmare for you too. Then RUN from Dell as fast as you can. They do not care about their customers anymore.
blueskyes66
11 Posts
0
December 16th, 2009 17:00
I agree -- they don't seem to care about their customers any longer -- I have been trying to get thru to someone in Customer Care for 2 days only to be put on HOLD again and again.
patrick_ptc
6 Posts
0
December 16th, 2009 20:00
Here's my sad story, written in real time tonight, in two parts:
8:10 PM PST update: after waiting for 45 minutes, an operator told me they were closed. She refused to take 2 min to look up my order, or to allow me to speak to a manager or supervisor. It's like I walked into their Customer Serv center, waited and spoke with one person, waited again for the second person he referred me to, then waited again for the 3rd person he referred me to. Then after 45 min total, I was told by the 3rd person "We're closed" and they kicked me out of the Center. Truly, truly appalling.
My original comment:
I write this while on-hold... for the 3rd time tonight as Dell shuffles me around, now to the 3rd person.
Last night I was on hold for 51 minutes - and my phone has a timer, so I'm not kidding.
Worst of all, they appear to be dishonest: I ordered a product that they said ships in 24 hours. It did not, and the website was useless. Last night, after the 50 min on hold, the rep assured me the product had been shipped and gave me a tracking number (that still does not show on Dell's website).
Tonight the UPS site says 'electronic billing' only received - no package!
So here I am 4 days after placing the order that was supposed to be shipped in 24 hours. It has not been shipped and it's near impossible to get a live person with a straight answer. My daughter's Christmas is at risk... so again, I am truly, respectfully, but honestly appalled.
Haduga
22 Posts
0
December 17th, 2009 08:00
Yea DELL looks to be on par to ruining xmas for us also!
Bravo Dell
I'd suggest returning all your Dell stuff, especially don't count on the one computer arriving before xmas.
jeffocos
8 Posts
0
December 17th, 2009 17:00
Give this a read
Order delayed? Have you tried the FTC?
jeffocos
8 Posts
0
December 17th, 2009 18:00
Sorry the linked post was deleted by the powers that be at Dell.
Know your rights as a consumer. Check out the US FTC web site
BravosBrava
2 Posts
0
December 17th, 2009 19:00
I am currently on hold to cancel my order, not my first choice but I don't feel I have much choice. I will be purchasing a competitor system after hanging up that is guaranteed for Christmas delivery. At this point I'm viewing this system as a two year interim system until what she (the "gift receiver") wants is readily available.
This morning (12/17/09) I had an email conversation with a competitor's sales agent, this agent explained the system I truly want is backordered until April 2010, it is very similar to the build I did with the Studio 17 on 11/21. Based on this conversation and reading between the lines it appears there are some compatibility issues with RAM, processors and motherboards. Now, I'm no where close to defending Dell, this wall of silence is troubling to say the least. If there is an issue tell us, please. But the excuses run the gambit from overwhelmed with orders to backordered blu-ray, chassis etc, etc, etc. This makes customers wary and weary of trusting Dell as a whole.
Well I've completed my cancellation (in 10 minutes or less, no less, and no fighting or arguing), and ordered my new system. Yay me. :(