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4547
June 23rd, 2009 10:00
Please Help, Problem with compmgmt.msc
Ok here is the problem. Someone that works with me owns a computer that was completely infected and couldn't function just booting normally into the OS. So I booted into safe mode in order to get a folder of pictures that she wanted off. I was then going to just reformat the hd but found that the cd drive was not working either. It's not the actual drive itself. Then I started looking at other areas it could be and found that the compmgmt.msc file would not open in a mmc. I THINK (not completely sure) that if I could start the COM+ service then it would then work. However it does not allow to to start the service from safe mode, and the machine won't work normally. So now I have NO idea what to do.
slandino
3 Posts
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June 23rd, 2009 11:00
If she could or wanted to go buy another hard drive I wouldn't have posted a problem on the site. I wanted to see if there was an alternate solution that would eliminate haveing to change or buy anything new for her current machine. She doesn't want to put any money into it, she just if possible wanted it fixed as is.
speedstep
11 Legend
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47K Posts
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June 23rd, 2009 11:00
Its called take the hard drive out and put a new one in and totally reinstall.
Then add antivirus software and mount the old drive in something other than windows to get the data back off.
slandino
3 Posts
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June 23rd, 2009 11:00
If she could or wanted to just buy a new hard drive I wouldn't of posted a question. I just wondered if someone knew of a different solution that led to the end result of fixing the problem with out haveing to input any money into it and replace anything.
jackshack
6.4K Posts
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June 23rd, 2009 13:00
Slandino;
In order for anyone to make specific suggestions you will need to let us know the model of the computer and the operating system. If you are talking about a Dell that was ordered in the last five years, most of the consumer division machines have a restore partition that can be used to put the computer into factory delivered condition. The process is different between Windows XP and Vista. For Vista, use this process:
Using Dell Factory Image Restore in Windows Vista
1 Turn on the computer.
2 As the computer starts, press on the keyboard until the Advanced Boot Options menu appears on the screen.
3 Press the on the keyboard to select Repair Your Computer on the Advanced Boot Options menu , and then press .
4 Specify the language settings that you want, and then click Next.
5 Log in as a user who has administrative credentials, and then click OK.
6 Click Dell Factory Image Restore.
7 In the Dell Factory Image Restore window, click Next.
8 Click to select the Yes, reformat hard drive and restore system software to factory condition check box.
9 Click Next.
The computer is restored to the default factory configuration.
10 When the restore operation is completed, click Finish to restart the computer.
The software is now installed as it was when the computer was first received.
Note that this procedure does not require a Vista DVD.
If you are using Windows XP, start the computer. Wait until the latter portion of the self test screen, then press CTRL and F11, releasing both at the same time before seeing a message about loading the descriptor for PBR2 below a blue bar that shows up when self test has completed. The blue bar only stays for two seconds, so you might need to try more than once to bring up the PC Restore menu. If you are successful, you should get a screen with a message asking if you want to restore the computer to factory condition.
Please remember that either of these procedures will overwrite everything on the hard drive, so you must be sure to save anything you want to keep before trying them.
I'm not a Vista user, so I can't speak authoritatively about that OS, but I know that Windows XP has an option reached by pressing F8 just before the OS loads allowing you to select last known good configuration. Anything else requires the OS installation CD and a working optical drive.