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(redirected) Warranty - Held to ransom
Beware this warranty trap. Don't rebuild your laptop out of warranty.
I have rebuilt my Dell Latitude E5530. Unfortunately I have been told by Dell Support that unless I renew my warranty they will not release my OEM Windows 7 SP1 activation code. Effectively they are holding it to ransom until I renew my warranty. I was under the impression I purchased the OEM license with my laptop. I opened a support case on this and was told I needed technical support which they wont give me without the warranty. I opened a complaint [Admin Note: Personal Information Removed] but have had absolutely no response.
Its a pity. Its a great laptop. I'm going to have to dump it now and start buying a different brand for our business
shesagordie
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November 4th, 2014 09:00
Best to post this thread in the Customer Care Forum, here:
http://en.community.dell.com/support-forums/customercare/f/4674.aspx
Bev.