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1037
December 18th, 2008 01:00
Supposed technical support
I've been on the 'phone , on hold for 1hr 56mins now , being passed from person to person , department to department all to have a simple question answered! Dell was quick enough to accept my money, now when I have a problem , I get the run around .
Not good enough Dell!!!!!!!!!!!!!!!
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hrova
2 Intern
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2.2K Posts
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December 18th, 2008 10:00
Using email tech support is something to consider.
They can diagnose problems and authorize replacement parts via email, saving the headache of the hold times and also minimizing any language / accent barriers.
The last time I used email tech support, I had a replacement CD-RW sent to me very quickly and it was stress free....
barryneal
1 Message
0
December 19th, 2008 14:00
Service? what a joke. I have spent two weeks...countless hours with email and phone...and nothing has been fixed. I had one "tech" who didn't know how to boot from a disk, another who insisted that the username for the backup service was your email address....it isn't...but it took hours before a supervisor got things fixed...but then they said my email had been backed up...it wasn't...and of course there is the return calls the make...12 hours off from what they promised...and at the wrong number. What have they accomplished? Windows has been reinstalled two times. Somhow they seem to believe that the second time will do it. The refuse to send a tech. They have run the various tests multiple times. Bottom line...they don"t really want to do anything with my computer.
TheRealFireblad
4 Apprentice
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4.6K Posts
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December 19th, 2008 14:00
Welcome to the forums :emotion-21:
Whilst I sysmpathise with you, I don't understand why you took the time to start a thread to complain about the poor service you got from Dell over the phone, bu didn't think to post details of the problem you're having, to see if we could offer any advice :emotion-55: