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4048

September 27th, 2020 13:00

BIOS Update Failure - HELP: Can't Boot.

  
Dell's recommended updates included two drivers and a firmware update. The
drivers appeared to have install without incident.  The system then re-booted
to "Updating System BIOS".  The "Flash Progress" bar reached 33% and stopped
with... "Updating your system's firmware cancelled".
   
I waited for some kind of rollback but nothing happened.  Half an hour later, I tried
to re-boot... VERY DEAD.  Power light ON and fans running but NO video at all.
  
I've tried to "clear settings" using the "RTCRST/PSWD jumper" but no joy.
Would Dell really leave us swinging in the wind?
  
Computer: Dell OptiPlex 7010 01 MT/Core i5-3470 Quad @ 3.2 GHz
OpSystem: Windows 10 Home (64Bit)
  
Thank you for reading,
Peter
  

2 Intern

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478 Posts

September 27th, 2020 21:00

Did you run the bios update while windows was running?

1 Rookie

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4 Posts

September 28th, 2020 09:00


Windows cued-up the flash program and then re-booted to it.  I'm
assuming that Windows had stepped aside to allow that dedicated
function to take place.
   
Peter

7 Technologist

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9.2K Posts

September 28th, 2020 15:00

One thing you can try is to reset BIOS is take out the size 2032 CMOS battery for 10 min.  Best to replace with new one if it hasn't been done in the last 5 yrs.

If that doesn't work, your MB may be bricked.  Downloading new BIOS deletes previous.

A low battery can cause all sorts of bizarre problems, including boot problems and possibly download problems.

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4 Posts

September 29th, 2020 01:00

     
Hi BradTheTechNut,
  
Re: ... take out the size 2032 CMOS battery for 10 min.
  
At one point, I even left the battery out for the entire night.
  
Re:  Best to replace with new one if it hasn't been done in the last 5 yrs.
  
The battery was at 2.98 volts.  The cut-off electrical signal level for TTL/CMOS logic
is 2.6 so that shouldn't have been a problem but I installed a new one anyway (3.30 volts)
  
Re:  If that doesn't work, your MB may be bricked.

I'm rather new to that disagreeable expression.   I can't believe that DELL's
update would turn my computer into a BRICK.   If you are beyond the warranty
period, DELL won't even tell you whether or not the problem that THEY caused
in THEIR update is reversible or not.
  
Current status:   Power light ON (steady, white only)
                             Disk access light blinking twice per second (non-stop)
                             NO video. No horizontal or vertical signals forthcoming.
  
Thanks for jumping in.  I'd stand on my head, and spit out nickels, if I thought
I could get the BRICK to BOOT.   It WAS a nice computer.

Peter

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2 Posts

November 16th, 2020 15:00

Power off unit.  Pull out power plug. Open cover. Lift up latch and pull the CD/DVD back away from the front and lift out.  Remove Hard disk cables.  Slide purple latch using finger hole.  Lift out the cable end of the HD drive bay and put aside.

Remove the memory.  Examine it carefully.  The system requires 1333 or faster RAM.  You probably have either 1066 MHz or a mix of 1066 and 1333 or higher.  Prior to the BIOS update the system would do a quick self test and identify the RAM and boot.  The updated BIOS  will now only accept 1333 or higher. 

This is a DELL error in software development.  It is a timing check very early in the very low level entry of the BIOS boot routine.  I suspect it happens when the BIOS does a serial presence detect (SPD) memory check and looks at the timing.  It finds what it ERRONEOUSLY believes is bad RAM.  I believe it is really BAD PROGRAMMING.

The fix is to test with a stick or 2 of 1333 DDR3 memory.  If your system has been updated, the original memory may have been 1333 and the add-in memory only 1066.  If so take out the 1066 and test it.  If it comes to life with 1333 memory, you know the system is OK.  Find some 1333 memory and put it in.  Re-assemble everything.

 

 

 

 

7 Technologist

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9.2K Posts

November 21st, 2020 17:00

The 7010 takes 1600MHz RAM.

Capture+_2020-11-21-19-29-06.png

It's the 790/390/990/980 that take 1333MHz RAM.

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1 Message

February 9th, 2025 12:26

perfect solution brother,hatsoff

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